Salesforce Administrator in London

Location: London
Salary: £10.00 per month
Recruiter: Kingfisher
Job Hours: Part-time

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Overview

We’re Kingfisher, A team made up of over 82,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!

We are looking for a CRM Specialist to join our Marketplace function, to take responsibility for managing and maintaining the Salesforce platform for the Kingfisher Marketplace, used to manage merchant acquisitions and relations across multiple markets.

What's the job
  • Manage and maintain the Salesforce platform for the organisation, including optimising the platform to meet the needs of our retail banners ( B&Q, Castorama, Brico Depot)
  • Create and manage user accounts, import, and export data, configure workflows, create reports and dashboards, and customise the platform to meet Kingfisher's specific needs
  • Ensure the security of the Salesforce platform, managing roles, profiles, and permissions to keep data confidential and secure
  • Collaborate with retail banners to understand their unique processes and requirements, provide training and support to users and customise the platform to meet their needs
  • Moderate Kingfisher's relationship with its Salesforce Partner agency, coordinating with the agency to ensure that any customisations or integrations are implemented smoothly and effectively
  • Translate Group and banner Business Development teams’ requirements into additional CRM processes/technical modifications to drive simple and effective merchant lead gen and acquisition processes
  • Develop our Community Cloud-backed Merchant Hubs for all banners to deliver seamless experiences for our merchants
  • What you'll bring
  • Proven experience in a technical CRM/Salesforce Administrator role- ideally in an established marketplace/the home improvement industry/related fields
  • Knowledge of Salesforce configuration, workflows, data management, security, and reporting
  • Experience with Salesforce Lightning Products (Sales, Service, and CRM Analytics. Preferably also experienced with Pardot, Media and Community Clouds)
  • Strong problem-solving skills and ability to troubleshoot technical issues
  • Strong project management skills and ability to manage multiple projects simultaneously
  • Excellent communication skills and ability to work collaboratively with other departments and teams
  • Salesforce Administrator certifications/super sets and badges (Trailblazer)
  • It would be really helpful if you could include your Trailblazer Profile Link, or your Trailblazer rank, on your CV to help support your application.

    At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

    In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self.

    We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

    Interested? Great, apply now and help us to Power the Possible.

    #LI-KE1

    Rewards & Benefits

    What we offer.

  • Private Health Care

    Opportunity to receive up to family level cover with Bupa. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).

  • Kingfisher Pension Scheme

    Immediate eligibility through auto-enrolment. Contribute 8% to receive a max 14% from the Company.

  • 25 Days' Holiday

    25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues).

  • Staff Discount

    20% discount at B&Q and Screwfix. Eligible after 3 months service.

  • Kingfisher Share Incentive Plan (SIP)

    Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.

  • Life Assurance

    x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS-MP) or x1 Salary if not active member.

  • Bonus

    Competitive bonus scheme that aligns to work level of role.

  • Kingfisher Share Save

    Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.

  • Our Behaviours

    At Kingfisher, we are united by our 6 core behaviours

    Be customer
    focussed

    Constantly improving our customer experience

    Be human

    Acting with humanity and care

    Be curious

    Thriving on learning, thinking beyond the obvious

    Be inclusive

    Acting inclusively in diverse teams to achieve together

    Be agile

    Working with trust, pace and agility

    Be accountable

    Championing the plan to deliver results and growth


    About Kingfisher


    Kingfisher plc is an international home improvement company with approximately 1,900 stores, and operations in eight countries across Europe. We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş, supported by a team of over 82,000 colleagues.

    We offer home improvement products and services to consumers and trade professionals who shop in our stores and via our e-commerce channels. At Kingfisher, we believe a better world starts with better homes. We help make better homes accessible for everyone.

    As a Group, we use our core strengths and commercial assets, and we power our retail banners to address the significant growth opportunities that exist within the home improvement market #PoweredByKingfisher

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