Senior Process Manager in London

Do you want to be a part of a fast-growing global market research and insights company that’s challenging the status quo of insights? Look no further because we are the opportunity you’ve been waiting for! We’re active in more than 90 countries, with 26 global offices and more than half of the top 100 brands working with us. Our aim is simple: to help local and international brands drive maximum impact and maintain sustainable growth. However, this is impossible without the support of our hardworking employees who reside at the core of our company culture.

Our teams are diverse, hosting a multitude of identities, cultures, and perspectives. As our company grows, it’s important to us that every member feels welcome, safe, and confident in voicing their thoughts. Thus, we focus on creating an inclusive environment for our teams, no matter where they are. By doing so, we become stronger and more resilient as an organization where our employees can grow as individuals, not just as colleagues. And what’s more? Not only do we offer ample opportunities for growth within our company, but we also support work-life balance with our hybrid model of working. Convinced? Then, don’t wait! Join MetrixLab and see what makes working with us one of the best career moves you’ve made.

About the role

With a solid base of market research skills under your belt you are now looking to support accounts through bringing your understanding of market research philosophy, processes, and need for detail to the table.

Working in collaboration with the GRIT Lead and other team members, you play an important role in supporting research and commercial teams by ensuring global process efficiency and key account materials and tools are at the cutting edge of the industry.

Job Responsibilities

• Client Facing
• Manage and deliver monthly progress reports for key client stakeholders
• Attend Global client calls
• Manage and deliver monthly/quarterly data lakes for delivery to client and online visual library updates
• Visual Library gatekeeper (our online proprietary database system)
• Manage and consult with local RMs on content
• Ensure visual libraries meet global key stakeholder requirements
• Continuous monitoring of dynamic elements within VLs
• Work with developers on VL improvements
• Thought & Research Leadership
• Develop processes and materials specific to global meta analysis requests
• Identify and implement opportunities and efficiencies throughout research processes
• Assist with global ad hoc tasks from client and internal teams
• Collaborating with other data management teams on information sharing and best practices
• Attend and lead global stakeholder meetings
• Represent as a Global PM POC along with GRIT Lead for queries, updates, feedback, and ensure global consistency
• Commercial Integrity
• Advise on benchmark availability and coordinate benchmark building initiatives
• Monitor and refresh solution rate cards and online cost calculators
• Manage client specific platforms or teams to integrate with MetrixLab research processes
• Work alongside SRM and other support to maintain and update Data Management Platform templates
• Work with GRIT lead to maintain SharePoint relevancy and updates to templates
• Team management
• Lead and manage a team of database analysts

Do you have

• 4+ years of experience in a similar role
• Proficient in MS Excel
• An eye for detail
• Forward thinking
• Multi-tasking
• Sharpen research and account management

What do we offer?

• A challenging position at a dynamic, innovative, fast- growing global company
• A flexible work environment with a strong focus on owning and taking pride in your work
• Career and growth opportunities in line with your dreams and passion supported by a closely monitored development plan
• Competitive salary package, additional benefits (e.g. private health insurance), and 25 paid days of leave
• Lots of day to day perks!! Ranging from some free food (weekly fruit, biccies and bread!) & a wide range of free drinks
• A highly social team who enjoy the fun side of life, and are often organizing activities for outside work, all funded by MetrixLab
• A supportive team who get together for a drink each Thursday afternoon, and share our individual successes of the week
• A cool office in Farringdon, with break out area, swings, and an absolutely huge terrace!