Service Charge Analyst in Croydon

Service Charge AnalystCroydon, LondonFull Time - Hybrid / RemoteTemporary£24.93 Umbrella HourlyWe have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 3 days per week in office and 2 days working from home. The Service Charge Analyst position will involve supporting the team manager to ensure all legislative Service Charge expenditure is levied to customers in an accurate and timely manner, ensuring queries are responded to within the agreed service level agreements. Please note for this role a basic DBS check will be required.RequirementsPrevious experience of a computerised accounting systemPrevious experience of working with complex control accountsPrevious experience within a Housing Association is desirableExcellent IT skills, including using Excel, Access, Powerpoint, and WordExcellent communication skills both verbal and writtenFull basic DBS certificate requiredRole ExpectationsCalculate provisions based upon actual replacement and refurbishment requirementsCheck contracts and the allocation of costs to schemesReview exceptions within schemes and resolve issuesMonitor the spend on each scheme, investigate and resolve any variations and issues that ariseEnsure invoices are logged promptly and ensure any issues are resolvedWork alongside the Rent Team to ensure timely and accurate relet service charges are publishedLead and deliver timely certification of relevant service charge accountsPrepare and issue mailings and ad hoc letters to residents relating to service chargesComplete tasks for stock disposals and acquisitionsLiaise with key internal and external partnersIdentify, improve, and streamline processes enabling a better customer experienceNavigate multiple systems to extrapolate budget and actual dataRespond to customer enquiries using case management techniques, investigating and escalating issues as necessaryIf you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)