Service Planner in Ellesmere

Location: Ellesmere

Salary: Hidden

Recruiter: hiab

Job Hours: Full-time

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As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow.

Purpose of the position

We are looking for a new Service Controller at Hiab who will be providing administrative support to the front line activities of the Service department.
Processing breakdown and service calls and arranging attendance from Hiab’s service network. Liaising with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.

Main tasks and responsibilities

Responding to customer enquiries for breakdowns and servicing; (Telephone/Email)

Liaising with Depots and Authorised Service Centre’s regarding all aspects of repairs and service calls

Liaising with Depots and Authorised Service Centre’s regarding all aspects of maintenance, service contracts and maintaining documents and files for maintenance contracts and service calls

Managing and controlling the maintenance service contract process and raising quotes, estimates and invoices for chargeable work

Maintaining service contract schedules

Managing WIP, Proforma, Purchase Orders, Disputes

Assisting in the management of profitability and costs for maintenance and service contracts

Providing technical support where possible and adhering to Company processes and procedures

Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety.

What you’ll need to succeed

Education:

GCSE Level

Working experience:

Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in a call centre/administrative role

SAP system knowledge would be preferable but is not essential

Competence and skills:

Possess good I.T. skills, including MS Office

Have excellent written and verbal communication skills

Be confident and comfortable interfacing with other departments and stakeholders

Be self-motivated, capable of working under pressure, and able to operate with minimal supervision

Be a good team player and flexible with regards to tasks performed.

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

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About hiab

hiab.com

🐘 Hiab is a leading provider of smart, safe and sustainable load handling solutions. Together with the most engaged people we are committed to deliver the best customer experience every day.

Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, and tail lifts under the ZEPRO, DEL and WALTCO brands. As the industry pioneer, Hiab continues to make load handling smarter, safer and more sustainable to build a better tomorrow.

Hiab is part of Cargotec Corporation.