Technical Claims Handler in Canada

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• platform – discounts for over 800 retailers
• days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• training, and professional qualifications

Please note: This is a hybrid role where you will be required to come into the office, at least one day per week.

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

What will your day look like:

• pro-actively manage a caseload of complex motor claims to conclusion
• continuously drive improvement in the service delivery to clients
• continually adhere to client specific protocols and best practice
• work closely with colleagues within the firm to deliver consistently high levels of service
• support the firms values and policies in a professional manner
• create accurate Claims Management System records
• own training needs and to request appropriate training to meet own performance targets
• work act as appoint of referral and to mentor more junior members of the team, to ensure quality, service standards and productivity levels are maintained to a high standard
• air innovative ideas within the claims handling teams
• offer a high level of client contact and to continually look at the work procedures to improve the service delivery to clients
• act as an administrator and a main point of contact for allocated clients
• off client monthly reports and complete any client specified tasks as required
• appropriate, attend client review meetings
• undertake presentations to colleagues/clients at various levels in a manner which is motivational and sets expectations for quality and performance standards
• assist with both internal & external auditing
• undertake projects and to be able to deliver within agreed timescales
• actively create a supportive and respectful working environment

Abilities And Knowledge:

• Skills
• develop knowledge of processes, systems and procedures
• technical knowledge motor claims
• good level of competence in the use of various IT packages including Word, Excel and PowerPoint
• analytical skills
• problem solving skills
• Service Delivery
• understanding of client protocols
• understanding of ‘best practice’ and contribute to the development of it.
• raise and offer solutions to all issues relating to client delivery
• deliver presentations in a professional manner
• Leadership
• possess and display high personal standards
• promote a positive and professional attitude
• leadership skills & qualities
• interpersonal skills
• level of personal confidence
• analytical skills
• problem solving
• to Achieve
• and willing to work outside normal office hours if necessary
• to work to targets and deadlines
• to support other team members meet targets and deadlines
• existing processes in a positive and constructive manner
• Change
• able to effect change
• effective communicator at all levels
• influencing skills
• Development For Growth
• commercial awareness
• understanding client culture and requirements
• input into enhancing our delivery of other services to our clients
• Development
• of self development
• in the development of individual claims handlers
• as referral point for CH1 and CH2

A bit about Davies:

We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business.We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our values:

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are D ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are I nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We S ucceed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are C onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.