Technical Manager in Liverpool

Team Manager

Leeds/Liverpool

Why would you join Davies?

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• platform – discounts for over 800 retailers
• days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• training, and professional qualifications

Davies are looking to recruit an experienced Team Manager to join our Motor Claims team. Joining Davies as a Team Manager means you will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team’s targets and operational measures, delivery of a quality service and client service compliance.

What will your day look like:

• Responsibility for establishing a high performance culture within their team
• Innovate and build rapport
• Responsibility for own development, working under limited supervision
• Flexible in approach, determined and willing to work outside normal office hours where required
• Allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the Operations Manager)
• Payments within their financial authority levels
• Reviews for files handled within their team to ensure individual team members attain the required quality standards

Create and maintain accurate claims management system records

• The teams’ training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm
• Files progressing to litigation and record reasons & lessons learned

• Delivery and Compliance

• Competent and demonstrate leadership with all relevant IT
• Continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators
• Appropriate systems to monitor staff performance, productivity, sickness and holidays
• regular 1-2-1s with staff to maximise performance and to acknowledge good performance
• unsatisfactory performance of individuals within the team, liaising with HR where appropriate

Recruitment of claims handlers and support staff when requested

• Management

• with the preparation of client, team and sector analysis and statistics
• in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives
• excellent communication skills with an ability to engage with clients and effect & manage change
• client knowledge to aid opportunities for the business to extend services or cross sell

Abilities And Knowledge:

• developed knowledge of processes, systems and procedures
• technical knowledge of Motor claims
• analytical and problem solving skills
• understanding of client protocols
• understanding of ‘best practice’ and contribute to its development
• to respond to changing client requirements
• communication skills
• to utilise interpersonal skills to influence and negotiate
• to provide balanced feedback at individual level
• organisational skills
• to initiate and maintain business relationships
• commercial awareness in understanding of the market and industry
• a passion for the business and their role
• an understanding of business development strategies and a willingness to support

A bit about Davies:

We are a global team of more than 8,000 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our values:

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are D ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are I nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We S ucceed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are C onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.