Technical Product Manager in London

Pennies is an award-winning fintech charity with an important mission: to enable, protect and grow micro-donations , ensuring people have digital ways to keep donating the small sums of money that are so vital to charities.  

Pennies works in partnership with businesses, and their payments providers, to offer micro-donation solutions at the point of sale – giving customers, paying by card or digital wallet, the chance to round-up or top-up their purchases for charity. 

We're searching for an experienced Technical Product Manager to lead the technical delivery of Pennies solutions, working closely with merchant, technology and payments partners. 

This is a full time, permanent role, reporting to the Head of Product and Technology - working both remotely and from our office in the City of London (EC2M). 

Position summary  

The Technical Product Manager is a key member of the Product and Technology team – which sits within the broader Partnership Team.

The Technical Product Manager leads the technical delivery of Pennies solutions, working closely with merchant, technology and payments partners.  

Responsibilities include scoping, testing and validation, and support for all Pennies micro-donation solutions – from F2F to e-commerce and mobile payments.

They will also support the design and delivery of new products and solution innovations, as Pennies grows. 

Duties and accountabilities  

Key to the role include: 

Solution Scoping and Testing  

• Scoping of project requirements and end to end, QA, regression and UAT testing and validation to scope. 

Solution Support  

• Technical support for Pennies products including our API, Extensions with Shopify, Sales Force and Adobe (Magento) and Android applications. 
• Oversee the creation and maintenance of supporting documentation for all products. 

Product Delivery  

• Drive successful delivery of product development projects, ensuring on-time and high-quality releases.  
• Liaise with external developers and a wide variety of technology partners, ensuring clear communication between parties and delivery to timescales. Stakeholder Engagement 
• Work closely and collaborate with all stakeholders to define and prioritise product requirements for our micro-donation solutions.  
• Ensure all internal and external stakeholders are kept informed of key milestones and deliveries.  

Innovation and Development  

• Provide technical support for new product innovations, digital projects, new partners, and new merchant solutions. 

Wider Team Support  

• Provide support for key external partners, including merchants, as required. 
• Act as key support to the Head of Product and Technology, collaborating on delivery of the Pennies strategy and proposition. 
• Provide support for the wider team where necessary, working cross-functionally to help deliver our objectives – including with the Business Development team (within the Partnership Function) and with the Finance and Ops teams.  

Experience and skills  

Required skills and work experience include: 

Testing  

• Experience of UAT and E2E technical testing and analysing results to scope / release notes. ISTQB certified desirable. 
• Experience designing and refining test cases as required.  
• A good understanding of HTTP/HTTPS protocols, APIs, JSON/XML, API test tools e.g. Postman.  
• Experience using Jira. 

Product Management  

• Knowledge of product management and development lifecycle including understanding of sprint cycles and product delivery.  
• Familiarity with Agile development methodologies desirable. 
• Ability to scope projects and understand technical requirements. 

Implementation  

• Proven ability of project management and prioritisation. 

Payments Knowledge  

• Knowledge of the Payment Industry, Platforms, APIs, PEDS, POS, Kiosk, Digital, check-out solutions desirable. 

Personal competencies  

You should: 

• Have excellent analytical and problem-solving skills with the ability to understand complex requirements. 
• Be able to demonstrate a track record of delivering an array of varied, successful, technically based projects. 
• Have strong, clear communication and interpersonal skills for effective collaboration with teams and stakeholders. 
• Be customer focused, with a passion for delivering exceptional user experiences in the digital space and providing presales support. 
• Have the ability to prioritise and work effectively in a fast-paced professional environment with multiple tasks and deadlines.  
• Be a motivated self-starter keen to work in a team environment.  
• Demonstrate ownership across areas of key accountability and project management activity in general. 
• Have good working knowledge of Microsoft Office tools such as PowerPoint, Excel, and Word. 

What we offer  

Salary  

£40,000-£45,000 (dependent on experience) 

Benefits  

• 28 days annual leave, plus bank holidays. 
• Work for an established, award-winning charity, using tech for social good. 
• Become part of the ‘Pennies family’, a small team championing a simple idea with huge potential. 
• Hybrid working – home and office, based in the City of London. 
• Flexible work options available – supportive of family and personal commitments. 
• Regular team off-site days and social activities. 
• Personal and professional development opportunities. 

How to apply   

Please apply via LinkedIn Easy Apply with an updated LinkedIn profile and an up to date CV and short cover letter attached.

Any questions about the role, please email  

Deadline for applications is Friday 14th June 2024.