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The iSeries Support Administrator will be supporting critical live services and will be expected to get incidents resolved in a timely manner. Tickets will originate from the Service Desk for the key Custom business systems across the IBM estate.
The key purpose of this role is to “Keep the lights on” by ensuring the business has stable systems from a day-to-day operational perspective.
Acts as a gatekeeper for the production environment ensuring all changes have a positive impact.
Furthermore the role must ensure a smooth and simple process when dealing with live system issues, maintaining visibility, tracking live issues and working closely with key internal stakeholders. The iSeries Support Analyst must also ensure that the team adhere to all agreed service level agreements and highlighting capacity and service issues early.
Responsibilities
Incident Management:
Information Management:
Release Management:
Problem Management: