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Location:
Isleworth
Salary:
Hidden
Recruiter:
National Trust
Job Hours:
Full-time
Summary
We have an exciting opportunity for you to join our team as a Welcome Manager and lead a team of volunteers at property. The role embraces all areas of the experience: front-line service and operation, audience development, team leadership and strong collaboration.
The advertised salary is inclusive of an Outer London weighting allowance. Interviews will be held on the 9th of May.
What it's like to work here
One of the last surviving country estates in London, Osterley Park and House is a vibrant attraction. The high turnaround of visitors means work is fast-paced, with the team always looking for creative ways to attract greater visitor numbers.
You’llbe based within Osterley House, a Robert Adam show palace with a garden and pleasure ground surrounded by over 300 acres of spectacular parkland. We welcome over ½ million visitors to the park each year .
There are more creative and collaborative times ahead for Osterley as we continue to explore new ways of operating the property and delighting visitors.
You’ll play a key part in delivering excellent service, income and engagement across the portfolio.
What you'll be doing
You’ll have overall responsibility for the volunteer team within the house made up of Room Guides, House Welcome, Day Representatives and Tour Guides volunteers. As part of this you’ll be leading on volunteer interviews, inductions, organising and hosting meetings and briefings, and ensuring the day-to-day volunteer and visitor operations in the house run seamlessly.
You’ll be at the forefront of exceeding visitors’ expectations and work closely with the kiosk-based Welcome Manager and Visitor Operations & Experience Manager to develop the visitor experience in the house.
You’ll live our inclusive service values and be restlessly committed to high quality presentation and access across the visitor journey.
You’ll have responsibility for the day to day visitor operations within the house and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors.
You’ll be applying your high level of competence to deal with service recovery without senior support being on site. You’ll engage with all our visitors to inspire support through membership and help visitors to enjoy their day out.
Regular weekend and bank holiday work will be required.
Who we're looking for
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
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About National Trust
We all have a place we love. A place that inspires us. A place with its own unique and particular atmosphere. We were created to help people make the most of these very special places - and the good things that come from them.
We're independent of Government and receive no direct grant or subsidy for our core work. Instead, our future depends on the active support and generosity of 5.8 million members, 20 million visitors, 60,000 volunteers and over 11000 people who work with us (as well as thousands who help us seasonally), as well as benefactors, tenants and other partners.
Today, we're Europe's largest conservation organisation, with huge - and incredibly varied - responsibilities. We protect and welcome everyone to explore and enjoy some 709 miles of coastline, 250,000 hectares of land of outstanding natural beauty, 104 nature reserves, 6 World Heritage Sites. We also look after spectacular houses and gardens and one of the world’s largest and most significant holdings of fine art and heritage objects.
We want every one of our visitors to enjoy these amazing places and have an experience they'll never forget. We want them to try something they've never tried before, to gain a unique glimpse into the past and, ultimately, to love these special places as much as we do.
To find out more about how to become a part of this have a look at www.nationaltrustjobs.org.uk
We're independent of Government and receive no direct grant or subsidy for our core work. Instead, our future depends on the active support and generosity of 5.8 million members, 20 million visitors, 60,000 volunteers and over 11000 people who work with us (as well as thousands who help us seasonally), as well as benefactors, tenants and other partners.
Today, we're Europe's largest conservation organisation, with huge - and incredibly varied - responsibilities. We protect and welcome everyone to explore and enjoy some 709 miles of coastline, 250,000 hectares of land of outstanding natural beauty, 104 nature reserves, 6 World Heritage Sites. We also look after spectacular houses and gardens and one of the world’s largest and most significant holdings of fine art and heritage objects.
We want every one of our visitors to enjoy these amazing places and have an experience they'll never forget. We want them to try something they've never tried before, to gain a unique glimpse into the past and, ultimately, to love these special places as much as we do.
To find out more about how to become a part of this have a look at www.nationaltrustjobs.org.uk
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