Account Director in Brighton and Hove

Location: Brighton

Salary: Hidden

Recruiter: RocketMill Ltd

Job Hours: Full-time

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Here's what we need

The Client Leadership team is passionate about integration. They are pivotal in bringing together and shaping all digital elements of customer journey. This extends Strategy, Advertising, Paid Media, SEO and Content as well as UX and Design. As a member of the Client Leadership team you will champion the integration of these service lines under RocketMill’s planning framework, Total Performance.

As a senior member of the Client Leadership team reporting to a Client Partner, you will act as both the voice of the customer and the voice of the agency. You will place our clients at the heart of the agency whilst owning several client campaigns.

To succeed in this role you will have a well-rounded digital marketing skillset with a thorough understanding of all channels. Your everyday motivation is to build and maintain momentum around our day to day commitment to clients.

Work remotely, or in our London and Brighton offices Read more

The role covers briefings, developing successful digital strategies, internal and external communication, reporting and product development. To work successfully across these areas, you will need to be highly organised, command respect from clients and RocketMill staff, be an excellent communicator, and have the ability to nurture client relationships so that you are seen as a trusted advisor.

You will personally be responsible for a set of our largest campaigns, being ultimately responsible for retaining and growing them over the medium to long term.

Key Responsibilities

Grow and maintain account portfolio

Guarantee the standard of our delivery to clients

Identify opportunities for deeper engagement with clients

Grow client relationships

Align the agency scope with client business objectives

Establish an integrated roadmap of activity

Effectively communicate the value of RocketMill contribution

Track and report on client health

Critical participant in inter-agency collaboration

Own end to end briefing process with internal, agency partner and in-house teams

Define a communication and delivery cadence

Line manage junior members of the team

Train team in Account Management best practice with relevant processes in place on all accounts

Collaborate with other ADs to ensure consistency and cohesion across role and identify common initiatives

Track portfolio profitability and create account action plans accordingly

Ensure 100% alignment of MI platforms

Identify upsell opportunities with existing clients

Work with Client Partner on account development plans

Contribute to marketing collateral

Essential Skills

Previous agency experience

A well-rounded digital marketing skillset with a thorough understanding of all channels including paid media & SEO

Proven track record of managing and growing a portfolio of accounts

Be able to demonstrate first-class account management skills

Excellent communicator, able to speak with authority to clients and colleagues alike

Be an excellent multi-tasker who can deliver in a fast-paced and vibrant environment

Be a positive person that adds energy to our team

Desirable Skills

Experience of working on new business proposals and pitches

Expert knowledge of marketing industry platforms

Previous experience of managing and developing a more junior member of the team

Experience of being an integral part of an inter-agency team

The Interview Process

Mood music – initial call or coffee

Getting serious – first interview and competency test

The finale – an interview with a senior member of the team

The job’s yours!

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About RocketMill Ltd

rocketmill.co.uk

RocketMill is proud to be an independent, full-service digital marketing agency that puts its people first. As a result, we've been named the Best Company to Work For in London and the Best Agency to Work For in Q3 2023 by Best Companies.

We've also been recognised as one of Campaign’s 50 Best Places to Work (five years running!), and won Agency Team of the Year at The Drum Marketing Awards EMEA 2023.

Our client base includes Orveon, Kimberly-Clark™, The Telegraph, Dropbox, Mark Warner and HomeServe, who we partner with to deliver best-in-class results.

We believe creating long-term relationships is key to this success.
When it comes to relationships between our clients and their customers, we focus on creating value for people by enriching the experience the audience has with a brand.

We achieve long-term relationships with our staff by understanding them as people, educating them and empowering them to consistently innovate, and with passion.

At RocketMill, this focus, this heart, this success, is all made possible by putting people first.