Account Manager in City of London

Account Manager

Salary up to £38K + benefits

London-based, hybrid working

The Agency

We are working with a globally acclaimed people agency, but they are more than an agency— they are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences.

Standing tall as an industry leader, they redefine brand-consumer relationships with positive human connections and high-impact experiences. With strategic offices in London, Paris, Berlin, Atlanta, and LA and a network of partner agencies spanning the globe, they are your unparalleled global events staffing agency.

They don't just keep up; they lead the way in staffing, using innovation and insight to create extraordinary moments. Their industry-leading, data-driven reporting tool, provides real-time insights backed by over 250 individual data points empowering, brands to understand and connect with their consumers.

The Role

An exciting role for an experienced Account Manager within a fast-paced promotional staffing agency. If you’ve got solid experience in handling both large and smaller detailed staffing projects in a range of formats, then this could be for you. This is a great opportunity for anyone with strong management skills with a head for quality staffing solutions and project management.

This role is a full-time position and works within their current hybrid working structure, where you will be expected to work within their office in London at a minimum 3 days per week.

Roles and Responsibilities

• Building and maintenance of strong client relationships from brief taking through to project delivery & evaluation.
• Manage the day-to-day relationship between the client and agency professionally.
• Create a partner, rather than a supplier relationship with clients.
• Ability to see the bigger picture of a project and to provide clients with expert opinions.
• To be able to interrogate briefs, ask relevant questions and if applicable offer advice on how to improve a campaign.
• Display excellent communication skills when dealing with clients.
• Be confident when communicating the agency's data reporting platform to clients.
• Always look to maximise client satisfaction, revenue and profitability.
• Project reporting and evaluation.
• To be a confident presenter and be able to present to a client professionally.
• Compile all activity results and complete campaign analysis presentations.
• Manage your own and any relevant line reports’ workload, ensuring a consistently high standard of output.
• Motivate your team ensuring they have the opportunity to learn and develop account-handling skills.
• Build strong relationships with Event Managers and ensure campaign KPIs are met.
• Management and direction of campaign logistics by being able to confidently brief others.
• Tight financial management and control of campaign budgets to ensure margin is met.
• Understanding of company financial systems including mark-up, invoicing, POs etc.
• Use initiative to solve problems effectively and efficiently.
• Offer ideas/solutions for implementing campaigns.
• Be an expert in setting tasks and be able to confidently delegate and manage people through the project process by checking in with them throughout the project.
• Actively research competitor activity to ensure the agency remains at the forefront of the industry.
• Understand customer markets and competitor activity to add specific insight in dealing with all client queries.

What are we looking for?

• Experiential agency or promotional staffing agency experience working at an AM level.
• Well-developed interpersonal skills and experience in interacting with clients.
• A first-class listener and communicator, with great organisational and troubleshooting skills.
• Commercially savvy with strong financial acumen.
• Strong account management skills.
• Excellent presenting skills.
• Excellent time management, numeracy skills and attention to detail.
• Ability to work as a team with senior stakeholders, whilst also supporting the management of junior members of the team.
• Comfortable managing global projects and budgets.

Interested? Please apply today!

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