Assistant Manager in Surbiton

Assistant Manager

Enthusiastic, passionate, ambitious? Are you looking to take your next career step in an environment where you will be part of a global team network like no other?

Welcome to wed2b one of the fastest growing bridal retailers in the world. With training and development like no other, we want your help to drive success in our stores. This role is responsible for providing the highest standards of customer service to our brides and their entourage, to ensure they have a positive, personal experience.

What We Do

wed2b’s no “no appointment needed” business model has helped make us market leaders with 59 stores through the UK and Europe. We are a company that focuses on achieving the best results possible, providing the highest standards of customer service to our brides and their entourage, to ensure they have a positive, personal experience. As well as an impressive in-house design team, we offer a huge range of high-quality, competitively priced designer bridalwear in a warm, friendly environment. It’s an experience our customers tell us they love and one we’re proud to offer.

What You Will Do

The Assistant Manager is responsible for deputising for the Store Manager in their absence and working cohesively alongside the Store Manager to achieve company KPIs and targets. A key component of this role is to drive through forward sales and maximise every opportunity to increase revenue, through a high performing team of Bridal Sales Consultants.

A Bit More About the Role

Coach and develop your team to support them in being successful.

Leading from the front and by example at all times, to consistently delivery levels of exceptional customer service and represent the brand in a professional manner.

Open and closing the store (keyholder responsibilities), as well as being responsible for accurate cash handling/banking/petty cash.

Completion of timesheets and dealing with payroll queries when required.

Responsible for stocktakes and preventing loss of stock.

Greet brides and their entourages/triage/work front of house.

Working with the store network and Customer Care Team to provide resolution in any issues that arise.

To be fully competent in all store processes, to support the store and wider team.

About You

Do you have a proven track record in smashing sales targets? Are you someone who likes to lead from the front? Do you love to meet new people and work as part of a team? wed2b could be the perfect fit for you.

Our ideal candidate will have...

Broad knowledge, skills and experience in premium luxury retail/hospitality/customer service and sales positions.

Excellent skills in communication and organisation.

Demonstrated ability to lead and develop a team, as well as the ability to make data driven decisions.

Enjoy working with the public and managing staff in a positive manner.

Confident and assertive in a supporting leading role.

Assertive in making commercial decisions on the spot.

Experience in customer resolution.

Why Choose Us

Attractive salary.

Comprehensive training programme - we will provide you with industry leading training that enables you to develop your career as a knowledgeable bridal manager and specialist, even if you haven’t worked in this sector before.

Generous staff discount.

Holiday buying scheme.

Enhanced Maternity and Paternity.

Online benefits platform.

Opportunities for career progression.

What Our Staff say…

“The pace is fast at WED2B with great opportunities for training, progression and gaining experience in specialist areas. Learning how to work to key performance indicators is invaluable experience and you get to do it with an amazing product. The company offers a step into the bridal industry and transferable skills in sales, customer experience and data analysis. There is a strong team ethos here with incentives and competitions as part of a growing and competitive company. Day to day, working closely with brides, their entourage, and the incredible dresses you will feel like you are making a difference to someone's entire wedding experience which is very rewarding.”

Assistant Manager, Central Region

As we say here at wed2b "When you find the one you just know." Are you 'the one’ for us? Apply today!

Please note that as the role involves assisting brides in a state of undress, we can only accept applications from females. This role is exempt from the Equality Act due to reasons of decency. 

You’ll find we are committed to developing, maintaining and supporting a culture of equality, diversity and inclusion. This applies to both our workforce and the practices we follow.