Client Manager in London

Client Manager- Statement of Work

London – Hybrid

About the role:

As a Client Manager, you will be leading and taking full responsibility for the successful management of the UK client account and service delivery whilst achieving budget and growth on the client account by maximizing fees and recognizing opportunities.

You will be establishing and developing key client relationships in line with the client’s contract plan along with maintaining an effective partnership with the client and continually developing account initiatives.

Who we are:

At Hays, we believe in being long-term partners with our people as well as our customers.

Together, we will work for your tomorrow, and the possibilities are endless.

With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions.

But joining Hays isn’t just about being part of a global business leader; together with over 12,000 people, we strive to make a difference every day.

What it looks like day to day:

Building Lasting Relationships:

Ensure effective, efficient, and professional service delivery to key clients and candidates.

Provide expert advice and support on market conditions, engage and educate stakeholders on talent solutions, and manage client or candidate disputes promptly.

Developing and Evolving Your Account/Portfolio:

Drive the achievement of individual and team fees, generate growth opportunities, and collaborate with key stakeholders to implement client development strategies.

Monitor competitor performance, promote Hays' services, and identify areas for continuous improvement.

Delivering an Efficient and Compliant Process:

Work with internal teams to ensure effective end-to-end recruitment processes, manage all client placement requirements effectively, and ensure compliance with service agreements and legislative requirements.

Uphold and improve the quality of service provided to both internal and external customers.

Optimizing Systems and Business Intelligence:

Record and report on activity and performance, contribute to reports by analysing data, ensure all client reporting requirements are met, and champion recruitment technology systems.

Conduct regular data integrity reviews and support the rollout and usage of any recruitment technology system if required.

Managing and Developing Your Teams:

Develop and maintain a high-performance culture aligned with Hays values, lead by example, and support corporate initiatives.

Ensure a professional and productive workplace, effectively source and recommend new staff, and manage individual and team performance through regular communication, coaching, and feedback.

To be successful, you should have:

• Experience in client account management or related roles.
• Strong communication and interpersonal skills.
• Ability to manage resources effectively and influence stakeholders.
• Proven track record of achieving targets and motivating teams
• Previous experience in the recruitment industry.
• Knowledge of compliance standards and recruitment technology systems.

It would be beneficial to have:

• A network of key industry contacts.
• Experience in managing high-performance teams.

What you will get in return:

• A culture built on rewarding success and opportunities for rapid career progression.
• Access to the best technology in the industry and renowned training programs.
• Flexible hybrid working patterns.
• Opportunities for global career advancement.
• Incentives and rewards to recognize performance.
• Employee well-being initiatives and benefits.
• Referral bonus scheme.
• Support networks and communities within Hays.
• Paid charity day and collaboration with charity partners

Life at Hays presents the opportunity for growth, varied career paths, exciting challenges, and a culture of inclusion that celebrates diversity.

As a committed Disability Confident employer, if you're thinking of a new tomorrow for your career, whatever your background, let's work together to create it!

At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background.

We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.