CRM Manager in Wakefield

Location: Wakefield 41 Industrial Estate
Salary: Hidden
Recruiter: cardfactory
Job Hours: Full-time

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Job Introduction

Great opportunity for a confident CRM Manager to join the Digital team at cardfactory.

If you're energised and hard-working and would like to work for one of the top five best big companies to work for – then please come and join us in helping our customers celebrate all of life's moments. With a smart working policy, you can combine working from home with working at our Head Office in Wakefield.

Role Responsibility

  • Manage relationship with our ESP (Dot Digital).
  • Work with our Customer Data Platform partner to set-up and manage the capture and flow of data across multiple platforms and partners to facilitate deeper customer understanding and to deliver greater targeting and personalisation capabilities.
  • Support CRM Lead with projects across the lifecycle touchpoints driving an increase in engagement KPIs & shaping the future customer retention strategy
  • The Ideal Candidate

  • Solid knowledge of data segmentation and audience building
  • Analytical mindset with a creative streak
  • Ability to work collaboratively across multiple functions
  • About the Company

    Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

    In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

    Benefits

  • 25% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support Financial Education Tools Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted gym memberships and mobile phone contracts
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Family leave

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    About cardfactory


    We are the leading specialist retailer of greetings cards, gift dressings and party products in the UK - something that we're really proud of! Not only do we sell cards, you'll find a huge selection of gifts, wrapping paper, balloons, gift bags and so much more both in-store and online - all of which is exclusive to us.
    At card factory, we want to make it as easy as possible for you to celebrate every special occasion. Whether it's a personalised card, pretty gift box or all the trimmings you need for a fabulous party, we've got all you need to get everything all wrapped up.
    Our first store opened in Wakefield back in 1997 and Card Factory has gone from strength to strength since then. We now have over 1000 stores in both the UK and Ireland.
    We design, print and make most of our products here in the UK, so we know that you are getting the best, whether it's a birthday card or Christmas gift bag. When it comes to personalised cards and gifts, these are all made to order and we aim to get them in the post to you quickly and efficiently. All of this means that we believe our service is second to none.
    But there are plenty of other things that make Card Factory a fantastic company, including:
    • Exclusive ranges - Because we design and print our own cards and personalised gifts, they are exclusive to Card Factory so you won't find them anywhere else.
    • Thousands of products to choose from - We have a massive range online and in store and we're adding new products all the time to help you find exactly what you need!
    • Our prices can't be beaten - Most of our cards are on sale for less than £1, so we offer fantastic savings and exceptional value for money.
    • We make it personal - You can get everything from personalised cards to mugs and cushions from our website, all at unbeatable prices.
    • Based in the UK - All of our stores are in the UK and Ireland, while our head office can be found in Wakefield.

    Visit: www.cfjobs.co.uk for opportunities at Card Factory

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