Customer Advisor in Newcastle upon Tyne

Location: Newcastle Upon Tyne
Salary: £11.44 per hour
Recruiter: Boots
Job Hours: Full-time

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The hourly rate for this role is £11.

44 and up to £12.

02 across selected locations within London.

The hourly rate will increase after 6 months in role.



Our Benefits.



We have a great range of benefits* that go beyond salary and offer flexibility to suit you:


  • Competitive holiday allowance (with the option to buy more days)
  • Boots Retirement Savings Plan pension scheme
  • Discretionary annual bonus scheme
  • Enhanced Maternity / Paternity / Adoption leave pay
  • £100 gift card for colleagues expecting/adopting a baby
  • Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
  • Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
  • Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
  • Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
  • Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
  • The importance of your role.



    This is your chance to be part of something a bit different.

    You’ll be working closely with the most important part of our business – our customers.

    Giving them fantastic customer care and making them feel good, and we think that’s a great opportunity.



    You’ll really get to know our customers and what they’re looking for; it’s everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion.



    What you’ll be doing day to day.



    In the hustle and bustle of the airport where customers are rushing through to catch that flight it’s really important that we create a great shopping environment.

    Here’s how you will do it:

  • Working with our customers, the most important part of our business. There are so many different customers from those travelling on business, to those travelling long distance and you’ll be there to help provide a great shopping experience. Whether that’s answering questions and giving great advice, showing where a product is when they are in a hurry or simply offering a basket, it’s the little things that make a difference.
  • Working as a team. In a busy environment your day will be filled; from helping with the delivery and putting products on to shelves, to being on the tills, no two days are the same. It’s fast paced but working as a team, you’ll help to make sure that our stores are clean, tidy and presentable and provide a store that we can be really proud of.
  • Be an expert. You’ll know the products across your store meaning you can give great advice, showing your customers options they might not have considered before. You’ll also use the in store iPad. Make our customers feel good. You’ll have a great relationship with your customers, putting them at ease, just by being you.
  • What you’ll need to have.



    We’re looking for really great people, with a friendly personality.

    It’s all about working together as one great team – after all it’s our people that are at the heart of our business.

    You never know it could lead to another role with us.

    It would be great if you had experience of dealing with customers.

    But it isn’t just about experience, it’s personality that really counts, we’re interested in seeing a bit more, the real you – and that makes us all feel good.



    Our Diversity and Inclusion commitment



    Diversity and inclusion is at the centre of everything we do.

    We are an equal opportunity employer committed to a diverse and inclusive workforce.

    We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.




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    About Boots


    Boots Opticians is one of the leading opticians in the UK with 629 practices in the UK, of which around 180* are franchise operated. Around 30% of practices are located in Boots stores with the balance being standalone optical practices. Member of Walgreens Boots Alliance.

    We’re really going places – we are committed to enriching the lives of every person. We are a health-led Optician, yet care about a whole lot more.

    Our colleagues tell us it's a fantastic place to work and there’s genuine career progression thanks to the diversity of our practices and the variety of roles here.

    We have a great development programme to help people grow their career and achieve personal goals, plus a great working environment. We’re passionate about colleague development – whether it’s progressing through our NVQ programme for Optical Consultants, joining us in a clinical role, or working in our support office.

    We aim to be thought leaders among the optical profession and we are totally dedicated to delivering excellent Customer Care and trusted advice and enriching each and every one of our customers’ lives.

    * As at 28 February 2015 excluding equity method investments.

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