Customer Experience Assistant in Abingdon-on-Thames

The role will be responsible for administration support to the Customer Experience team and ODL

Daily data input into the Service’s Laboratory Information System (LIS), with other administrative duties as directed.

General administration duties to ensure the efficient running of the Customer Experience Team (filing, scanning, answering customer queries, re-sending results)

Answering queries from customers via telephone and email

Contacting customers with any queries arising from sample booking in (e.g. date of blood collection)

As required, be responsible for the Customer Experience out of hours mobile phone and track and chase courier deliveries which don’t arrive as expected

Running ad hoc reports for customers (number of tests performed, number of reportable results)

Coordinating the customer feedback survey for ODL customers

Referring any unresolved issue to the Customer Experience Supervisor

Booking in of clinical (Certimmune) samples and data entry for these samples

Assisting with booking in samples delivered by various couriers at various times throughout the morning at times of high throughput e.g. incidents – opening up delivery boxes, checking patient data on request form and sample tube, issuing a unique accessioning number barcode, releasing sample onto the LIS

Performing duties in other departments to meet critical Company objectives, if required

Working to Revvity’s Company Values at all times

An understanding of customer service and logistics

Previous experience of working within a customer service environment

Familiarity with Quality System concepts and requirements including GMP and ISO systems

Knowledge of Windows and Office bases applications; Word, Excel, PowerPoint

‘A’ Level or equivalent

Ability to organise and prioritise workloads

Previous work experience, ideally in a customer service environment

Capable of handling multiple tasks at the same time

Capable of working effectively in a team environment

Able to communicate effectively at all levels

Purposeful & inclusive work environment

Dynamic culture in which customers are at the forefront 

Being part of a highly qualified team that is committed to excellence

Access to cutting-edge expertise through which you can
make positive impact in the world around us­­