Customer Success Manager in England

About the job

Job Title: Customer Success Associate

Company: AI71

Location: Abu Dhabi, United Arab Emirates

The team:

AI71, a pioneering AI company launched by Abu Dhabi's Advanced Technology Research Council (ATRC) and VentureOne, stands as a pivotal movement in the realm of AI innovation. Leveraging the globally top-ranked Falcon AI models from the Technology Innovation Institute, AI71's focus spans multi-domain advancements, initially targeting the medical, education, and legal sectors. We specialize in turning innovation into impact. If you're ready to lead a world-class software engineering team at the intersection of AI and venture building, then AI71 is the place for you.

About the role:

As an associate on the Partnerships team, you will empower and enable the organizations’ research teams by understanding their mission, identifying partners, initiating relationships, negotiating deals, and serving as a strategic resource to advance the research work.

You possess strong relationship-building skills, the ability to clarify complex issues, and strong attention to detail.

You also possess outstanding analytical skills regarding contractual, technical, and financial issues with partners and the ability to effectively influence and communicate cross-functionally with all levels of management including senior executives.

You are excited to be close to early-stage scientific discovery and work closely alongside research scientists, program managers, and other x-functional teams to ensure AI 71 teams achieve the objectives that rely on external partner development. It's critical to have a sense of urgency, the ability to make things happen quickly, and to thrive in a fast-paced, fluid, and collaborative environment.

Job responsibilities:

• Partnerships development and management:
• Partner closely with engineering and product teams to drive AI-enabling partnerships.
• Negotiate agreements with external partners to license technology and data as well as formulate research collaborations to enable ground-breaking AI research.
• Led cross-functional teams on key transverse strategic initiatives, managing coordination with teams such as Research, Legal, Operations, Finance, Policy & Program Management.

About you

Required Qualifications (what you should have):

• BA/BS degree or equivalent practical experience.
• Experience in business development, strategic negotiations, partner management, and/or similar functions.
• Demonstrated problem-solving and analytical skills, with excellent business judgment, thought leadership, and innovation.

Preferred experience (it would be awesome if you also had these):

• Excellent relationship-building, communication, and interpersonal skills. Good negotiation skills.
• Strong analytical and reasoning skills to structure partnership models and handle technical, contractual, and financial issues.

Why AI71:

• Proven performance of our large language models
• Strong traction and adoption from the open-source community
• Secured proprietary data to build specialized distinctive models.
• Locked large compute power to support our roadmap.
• Signed anchor clients, to develop POCs (proof of concept) and demonstrate our solutions.