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Location:
London Area
Salary:
£65,000 per year
Recruiter:
La Fosse Associates
Job Hours:
Full-time
Customer Support Manager - GreenTech/Energy - £65,000 - London/Hybrid
Are you a Customer Support Manager join an innovative start-up as they plan to scale and launch their unique, first of its kind product to market? La Fosse Associates are currently partnering with this business to recruit an innovate and motivated individual to join customer team.
The Role
The customer support function is relatively new and they are looking for someone that has either setup and run these types of teams before or someone that has been in a senior support role for a long time that wants to progress into a management role.
Your Profile
- At least 5 years proven experience in senior customer support role for a B2B SaaS product, ideally in the energy sector or in similarly complex software/industry
- Demonstrated ability to work collaboratively with contractors/suppliers
- Demonstrate deep understanding of customer needs and how to meet these
- Ability to work without structure, but to develop and establish structure and processes when the need arises
The Company
The company is an energy tech start-up that is building a first of its kind software in order to achieve their mission of delivering clean energy for all. They operate with a hybrid working environment, with offices based in central London.
Salary and Benefits
The salary on offer for this role is £50,000 - £65,000 plus exceptional benefits such as share options and unrivalled opportunities for rapid career development as well as the chance to build technology that will have a long-lasting positive impact.
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About La Fosse Associates
Recruitment Agency
La Fosse is on a mission to help our customers achieve their ambitions, working by their side to create a total talent solution from the classroom to the boardroom. Our vision is simple: to lead by example to achieve a change in the standards of care within our industry.
We partner with our customers to build solutions for their business and people challenges, leveraging our recruitment, academy, solutions, and executive search offerings. Our expert teams work at all levels on a permanent, contract, interim, and executive search basis.
We help add short-term capacity whilst building long-term capability, filling immediate skills gaps and, more importantly, solving future needs with outstanding, diverse talent.
Company culture is a huge focus for us, promoting an inclusive, caring environment that supports our employees in reaching their career goals.
We’ve won several awards along the way, including:
• 13th Best Large Company to Work For in the UK, 5th Best Recruitment Company to Work For in the UK, 13th Best Large London Company to Work For, Highly Commended for Biggest Improvement for Large Companies in the UK, Special Recognition for 10 years of Commitment to being a Best Company to Work For. Best Companies (2022)
• Top 40 Best Small Company to Work For in the UK. Sunday Times 2013 – 2021 inclusively
• Top 250: 241st in the PwC Top Track 250 List. Sunday Times (2020)
• Top 100: 56th in the Profit Track 100 List. Sunday Times (2020)
• Top 200: 7th Place in the HSBC International Track 200 List. Sunday Times (2020)
• Winner: Candidate Service Award. TALiNT International TIARA Awards (2020)
Whether you're a customer, candidate, prospective student, or potential colleague, find out how we can support your recruitment and career goals http://www.lafosse.com
Executive Search | Interim Management | Academy Training | Technology & Security | Digital & Data | Business Change & Transformation
We partner with our customers to build solutions for their business and people challenges, leveraging our recruitment, academy, solutions, and executive search offerings. Our expert teams work at all levels on a permanent, contract, interim, and executive search basis.
We help add short-term capacity whilst building long-term capability, filling immediate skills gaps and, more importantly, solving future needs with outstanding, diverse talent.
Company culture is a huge focus for us, promoting an inclusive, caring environment that supports our employees in reaching their career goals.
We’ve won several awards along the way, including:
• 13th Best Large Company to Work For in the UK, 5th Best Recruitment Company to Work For in the UK, 13th Best Large London Company to Work For, Highly Commended for Biggest Improvement for Large Companies in the UK, Special Recognition for 10 years of Commitment to being a Best Company to Work For. Best Companies (2022)
• Top 40 Best Small Company to Work For in the UK. Sunday Times 2013 – 2021 inclusively
• Top 250: 241st in the PwC Top Track 250 List. Sunday Times (2020)
• Top 100: 56th in the Profit Track 100 List. Sunday Times (2020)
• Top 200: 7th Place in the HSBC International Track 200 List. Sunday Times (2020)
• Winner: Candidate Service Award. TALiNT International TIARA Awards (2020)
Whether you're a customer, candidate, prospective student, or potential colleague, find out how we can support your recruitment and career goals http://www.lafosse.com
Executive Search | Interim Management | Academy Training | Technology & Security | Digital & Data | Business Change & Transformation
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