Facilities Manager in Southport

Main Function:FacilitiesManager

Location: Southport

Salary: up to 40000DOE

Due tothe growth of the Facilities Management contract to include moreservice scope we are creating the role of Front of House FacilitiesManager to act as a senior support for the Estate Manager.

The overall purpose is to support the EstateManager with maintaining effective Facilities and Front of Houseacross the Clients Estate.

Management servicedelivery and effectively act as their deputy.

This includes directly managing the Front ofHouse team managing the Post team managing softservices contractorsgetting involved in FM projects and deputising for the EstateManager in their absence.

This role will includea high level of responsibility and accountability and thisindividual will be liaising with employees directly on facilitiesmatters.

This role will be basedfrom the Front of House so these duties will remain but in additionthe following will also be added :

Take responsibility for ensuring effectivefacilities management is delivered at all times.

Find ways to improve facilities managementwithin your demise and implement ideas.

Take onday to day responsibility for duty setting of the Front of Houseteam. Act as the line manager in the absence of the Estate Manager.

Be responsible for the Front of House rotadealing with any sickness/holidays ensuring full cover at all times

Arrange subcontractor visits from the softservices contractors

Complete monthly auditswith a subcontractor representative on the subcontractors includingcleaning & security

Attend quarterlyreview meeting with the subcontractors and input in to the KPImeetings

Attend Pareto FMs six monthly managersdays

Act as the point of escalation for anyoperational FM issues locally in the absence of the Estate Manager.

Assist in reviewing & updating FMprocedures processes and team structures.

Toadd intelligent thought to processes procedures team duties teamstructures and implement effective methods for enhancement.

Deliver the highest level of service standardsand customer relationship management.

Deliverexceptional communication skills with a vibrancy for drivingstandards forward.

. Day to day management ofthe Post team and assisting with the development of processes andimprovements.

. Be responsible for the Post teamand dealing with cover any sickness / holidays and ensuring allduties are carried out.

. Completion of weekly /monthly management reports that cover all services across allsites. This will include full PPM and H&S data. This willextend to quarterly strategic reviews.

.Assistance with the implementation management and delivery of aglobal CAFM system working closely with the customer to ensure itis fully optimised.

. Manage core subcontractorseffectively ensuring they are operating in line with theirspecifications and delivering value formoney.

Additional Important AreasRequired For The Role:

Health & SafetyManagement

An understanding ofhealth and safety to ensure compliance across the operatingportfolio at all times in line with the company standards.

Assisting with regular audits to ensurestatutory items are adhered to.

Service Delivery

Develop strong relationshipswith clients and Pareto FM teams

Focus on FMinnovation in service delivery and exceeding customers contractualrequirements

People Management

Manage Front of House directreports

. Manage Post Team

Communicate effectively in both written and verbal format to ensurethat your team are clear about our expectations

Assist with all disciplinary sickness and grievance in line withPareto policy with significant support from your Pareto manager.

Provide regular feedback on performance asrequired

Client Liaison

Be the key client contact pointfor all issues in the absence of the Estate Manager

Deal directly with the client staff inresolving issues

Provide regular formal andinformal client communication

Attend themonthly/quarterly client meetings as required

Contract Particulars:

A BIFM qualification (or similar) level 3 orabove

A minimum of IOSH Managing Safelyqualified or equivalent.

Strong knowledge of FMservice delivery across all services lines

Excellent planning and organizational skills

Excellent verbal written communication and presentation skills

Strong IT skills

Effectivetime management never late mentality

Ability tomanage own workload and work on own initiative

Ability to work in and adapt to a rapidly changing environment

Comfortable challenging poor standards orbehaviour and implementing change

Ability towork cooperatively with others to complete tasks and implementprocess improvements.