General Manager in Southampton

Job Description

General Manager

Being a General Manager at Slim Chickens goes beyond the profit and loss of your restaurant. That is important, but the most important part of your job is to create an unforgettable experience for our customers and for your entire team.

We will make sure you get all the support and training required, plus the freedom run the restaurants as if it was your very own business.

Our Company…

Slim Chickens is an exciting fast-casual restaurant brand that has built up a huge following in the U.S.A and is rapidly growing with expansion in the UK with sites in Birmingham, Cardiff and London. We plan on opening Slim Chickens across the UK and are building a team of passionate, ambitious, driven people to deliver the best possible guest experience and to help us in opening our new sites.

We have built up a reputation of serving the highest quality chicken, marinated in buttermilk, hand-breaded and cooked-to-order, all served to our guests with our friendly Southern American style hospitality. Our food is honest, meals are social, and the door is always open.

We know that the experience our guests receive will only be as good as the people who deliver it, and this is where you can get in on the action and join the Slims Nation.

Key Purpose of the role…

Total responsibility for managing and leading the daily operations of the restaurant; delivering outstanding guest hospitality. Ensuring compliance with all Company policies and procedures. Leading by example to deliver a memorable experience for customers, ensuring their return.

As a General Manager you will...

• Have total responsibility for managing and leading the daily operations of the restaurant both Front of House and Back of House
• Lead by example and inspire your team to deliver outstanding guest hospitality
• Act as a brand ambassador, building awareness of the Slim Chickens brand
• Take advantage of local marketing opportunities to drive sales and the presence of your restaurant and the Slim Chickens brand in your local area
• Ensuring compliance with all Company policies and procedures.
• Proactively develop and train your team to be the best at what they do
• Build a passionate, engaged team that provide a great guest experience and can support with future new site openings

Responsibilities include…

• Oversee all day-to-day restaurant operations to ensure all Company standards are met, both Front of House and Back of House
• Ensuring all staff are well briefed on their responsibilities, and given constant supervision and motivation on all aspects of their work
• Conduct management and staff meetings, ensuring all the team are fully briefed and action points are recorded and achieved
• Building and maintaining an efficient team, all driven towards achieving the business objectives
• Demonstrating high standards of restaurant quality, service, hygiene, and health and safety, including passing internal food audits and maintaining high EHO stars
• Meeting Company’s financial expectations, including cost control, weekly and daily line check and efficient staff and expectations set for restaurant profit, without compromising on standards and customer experience
• Recruiting and selecting employees to the agreed staffing levels using cost effective recruitment methods
• Supporting the delivery of all key training, identifying training needs and capability gaps within the team
• Display exemplary and professional attitude and appearance at all times
• Ensuring all customer requests and feedback, both verbal and written are responded to promptly and efficiently
• Working in Back of House helping and training the team during peak times
• To comply with all legislative and Company Food Hygiene and Health & Safety requirements and helps to promote a positive safety culture throughout the business
• Ongoing engagement with Franchisee Head Office

Experience…

• Proven leadership expertise and excellent problem-solving skills
• Previous experience working in a management position within the catering and hospitality industry
• High level of communication skills with the ability to effectively coach and develop your managers and team

Person Attributes…

• Friend and approachable
• Have superb organisation skills
• Uplifting and motivating with a. good sense of humour
• Strong communication skills
• Enthusiasm and strong but fun personality
• Excellent time management
• Take pride in personal appearance

What you'll get as part of the Slims Nation…

• A chance to join a company with ambitious growth plans with opportunities to develop and progress your career
• A competitive salary plus bonus
• We’ll feed you when you’re on shift, and offer staff discounts when your off shift
• Training and development opportunities
• Apprenticeship Scheme

Benefits:

• Bonus scheme
• Discounted/free food

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 OTE per year