IT Workshop Team Leader in UK

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

IT at Frasers Group is delivered by the in-house team who are passionate about what they do and are not dependent on outsourced organisations to deliver the core systems. We present an ideal opportunity for someone who is passionate about technology and wants to deliver the absolute best that they can and keep innovation at the forefront. There is a wealth of opportunity for training as well as on the job learning.

Your daily role will consist of leading a team of technicians, taking on responsibility for the below areas:

• Deputise the IT Workshop Manager.
• Escalation point for IT Workshop technicians, stakeholders, and the wider business.
• Oversee stock control and the re-ordering of stock.
• Coaching and mentoring your team.
• Identify & drive continual service improvement initiatives.
• Develop IT Workshop procedures, removing old and creating new where appropriate.
• Provide feedback through one-to-one performance reviews & appraisals.
• Hold team meetings 1-to-1s and return to work interviews for your team members.
• Ensure your team’s targets are met:
• Work with project managers and other teams to ensure projects and rollouts are delivered on time and to schedule.
• New store kits are configured and delivered on-time and complete.
• Various workshops are always stocked with required kit.

Requirements:

• Experienced and confident leader.
• Experienced with policies and procedures and enforcing them.
• Able to manage self and others during pressured situations.
• Able to confidently make decisions and delegate work effectively to maximize output.
• Excellent time management and organization skills.
• Understanding of stock control and asset management principles.
• Base understanding of IT security and data protection principles.
• Strong communication skills with the ability to talk to any level of authority.

An opportunity like this at Frasers is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits and take the team with you
• Own it and back yourself
• Be relevant to people, partners and the planet