Night Receptionist in Edinburgh

Location: Edinburgh

Salary: Hidden

Recruiter: Apex Hotels

Job Hours: Full-time

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Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Night Receptionist in our City of Edinburgh Hotel. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

29 days holiday

Access to an external Employee Assistance Programme

Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date

Inhouse company interactive employee communication APP

Entry to our state-of-the-art gym and pools

Healthy meals to enjoy while you're working

Training and development from day one

Employee events and celebrations

£ referral bonus when your friends or family join the team

And once you smash your probation, you’ll also receive ……

Contributions to a pension scheme

Critical Illness & Death in Service cover

Access to our employee of the quarter and annual recognition schemes

Long service recognition

50% discount in our restaurants

Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two

Cycle to Work Scheme

Discounted room rates for employees, friends, and family

Spa discount

Starting your Journey:

As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.

As a Night Receptionist you will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.

Joining the dedicated Front Office department, you will:

Greet our guests with a friendly hello and an infectious smile.

Ensure that the Guest Check in/out procedure is seamless.

Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.

Answer phone calls and emails

Create brilliant customer service and a fun environment in order to promote guest loyalty

As a Night Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who:

Can deliver excellent standards

Uses initiative

is self-aware and able to evaluate their own work

has a customer service attitude

has the ability to multi-task and organise a variable work load

provides excellent attention to detail

holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

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About Apex Hotels

apexhotels.co.uk

FIND YOURSELF AT APEX HOTELS

Our vision of welcoming the culture vultures and wanderlusts of the world began in 1996 when we opened our first hotel in Edinburgh’s Grassmarket. Now, over two decades later, we’ve got 9 luxury hotels across the UK. We like to think of our hotels a bit like you, our guests, members of the family each with their own personality, style, and character. No matter which Apex Hotel you choose we guarantee you’ll enjoy eating, sleeping and everything in between.

Despite our heart – and 3 of our hotels – having firm roots in Scotland’s capital, we thought it was only fair to share the love. Our signature warmer welcome can be found in Edinburgh, Glasgow, Dundee, London, and Bath. Find yourself unwinding in one of our luxury hotels; lounging in your spacious bedroom after a long day of exploring, enjoying bubbles and bites with loved ones in our lively bars and restaurants, or escaping to the spa enjoying the reviving touch of our expert therapists. On the other hand, if you’re a corporate commuter, find yourself working from our comfortable lounge and bar areas – who knows, the Zoom calls may even become more enjoyable too! But the key to it all is you, our guests, which is why no matter where or when, you’ll find friendly faces at every turn in our hotels. We’re more than happy to help so please don’t hesitate to let us know how we can.

With the goal of controlled, dynamic growth in mind, at Apex Hotels we are continually seeking opportunities for expansion and to build upon our offerings to continue providing a space where our guests can create memorable experiences that they will want to share.