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Apply NowTitle : Energy Expert
Department : Sales
Location : West Brom Hub
Salary : £25,272
Hours : Monday – Saturday, shift rotation basis
We are looking for people to join us in our West Brom Retail Hub, where you will interact with customers through face to face, telephony, and live chat.
Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in our comprehensive induction at our Head Office in Chandlers Ford, (all expenses paid).
Although this role offers 40 hours per week, Monday to Saturday, you will need to attend our Chandlers Ford office for a 4-week period, to ensure you have all the knowledge and tools to support our customers.
What can we offer you?
We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme.
You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards
We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.
Putting the customer first is part of how we live and breathe at Utilita.
Alongside our values – Fairness, Smart and Sustainability – this ethos guides every decision we make.
What does this role involve?
Our Energy Hubs are located on the high streets, to service customers in the community.
Day to day, you will;
Who are we looking for?
You will be a positive and solution focused individual with a can-do attitude, as we strive to resolve all customer queries at first instance.
Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre.
Previous experience in a customer focused role, either face to face or telephony is advantageous.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Additional benefits available on your first day!
About Us
Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology.
Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).
Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.
Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.
We are the only supplier created to help customers use less energy, which is why sustainability in one of our core values.
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.