Senior Account Manager in Bow

Hi! We are Phil, Richard & Rob, founders of Kanda - we’re building financing for Europe’s 200M homeowners to pay monthly for their home improvements.

We were part of Y Combinator and recently raised our seed round from several US funds and incredible founders like James Park (Fitbit), Henry De Zoete (Look After My Bills), and Kenny Stone (PlanGrid).

We are looking to hire our first Account Manager to join our team!

TL;DR

We are looking for an Account Manager (or Retention Athlete!) to help scale Kanda.

You'd be part of the founding team and work alongside the founders & engineers to grow our user base - here’s what you’ll be doing in short

• Build out our AM department at Kanda; your first responsibility will be to begin making contact with our entire userbase - over 700 folks, it's a big job that needs to be done smartly.
• You'll have two goals; upsell into the existing users and then increase retention rates
• The 3rd string to your bow will be to work with the team and the CX folks to solve problems for our users, feedback their product ideas/feedback and generally be a positive influencer on our users experience
• We have no infrastruce for this - besides the obvious data analytics we can share - so you'll need to hit the ground running and build / work with the team to build a template for managing and growing this department.
• The work will be hard and requires some in person travelling to key accounts; so it's likely you need a drivers license to do this role effectively
• We have ideas on how we think this can be run but welcome someone with experience and innovation, this is not a typical AM role where you focus on 1 sector of similar companies and just cycle through. Indeed, its the opposite, you need to find a way to be in touch with all 700 whilst prioritising the accounts that you can get revenue growth from
• The upside is this role will be well paid and well bonused, so you get rewarded
• Over time you'll build a team to make this a more effective arm of Kanda.
• Our userbase is not typical, don't expect this to be an easy 9-5 of taking google meets, you'll be hard pressed to get into video calls with these folks, so you need to be creative.

In addition here are some standard things that we have to tell you

• Managing various systems like Pipedrive and Google Sheets
• Occasionally running through onboarding &/or training calls when the team requires (less than 20% of your time)
• We're a start-up; you'll end up doing things here vastly different to how you do them now
• You need an attitude that sees you default to action, not planning.

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