Senior Account Manager in Manchester

Senior Account Manager - Manchester based

Please note that this is a Manchester based role and our current hybrid working arrangement is Tuesday’s and Thursday’s in the office, rising to three days in the office as of September.

What if your expertise could help someone, somewhere, to live a better life?

Helping children living with juvenile idiopathic arthritis to communicate their pain, giving people with psoriasis their confidence back, shocking 2.3 million HCPs into taking action against second heart attacks to proving to the world that eczema isn’t a skin condition.

Havas Lynx Group is a creative communications agency dedicated to changing the way the world does healthcare communications for the better. We are committed to bringing about change. Change informed by experience, driven by innovation and proven in delivery. We work alongside healthcare professionals, patients, carers, and pharmaceutical brands to overcome the complex challenges of modern healthcare. Our work blends strategic insight and deep scientific understanding with creativity and digital innovation, delivering healthcare campaigns and solutions that really make a difference to people’s lives.

We’re a team of over 500+ people in Manchester and London, with a history of over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife via YouTube, #LYNXLife playlist, Instagram, Facebook, LinkedIn and Twitter.

Everything this company achieves, every life it saves, every penny it makes, every policy it changes, every award it wins, is down to everyone that works here.

Our role

The role of Senior Account Manager will see you take a pro-active approach and the lead in the management of your accounts, focusing on client satisfaction, communication, quality control and profitability. As a Senior Account Manager, you will ensure that your clients receive the highest individual attention and that we deliver projects on time, on budget and on brief. You will share your ideas and knowledge to the team, helping your leadership team to support and develop the junior members.

Role responsibilities

• You will build meaningful and trusting relationships with your clients ensuring you position Havas Lynx as their strategic partner.
• You will immerse yourself in your client’s business and industry in order to be best placed to deliver quality campaigns.
• You will ensure client requests are dealt with efficiently, interpreting these into thorough and accurate internal briefs.
• You will work with Operations Team to manage the Production Schedule guaranteeing that the projects are delivered to brief, on time and within budget.
• You will oversee the quality control of work that leaves the agency, making sure it adheres to the client’s approved brief.
• You will assist the Account Director in overseeing financial interactions on the accounts and guarantee good financial health and billing practises.
• You will partner with the Insights and Planning Team to proactively develop your understanding of strategy and how this applies to the campaigns you are delivering.
• You will take a proactive approach to identifying and initiating business opportunities with new and existing clients.

What we are looking for :

• 3 years in a client services role in a creative agency
• Ideally some healthcare experience
• Working on more brand strategy accounts
• Some mentoring experience

What you can expect from us

A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.

You can also expect a whole host of benefits, including:

• Hybrid Working - Two days a week in the office on Tuesday’s and Thursday, rising to three days in the office as of September.
• Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
• Option to buy, carry or sell holidays
• Early Friday finish throughout the year
• Seasonal working hours
• Enhanced family leave, pay and return to work benefit scheme
• Extensive L&D support
• Sabbatical opportunities
• Season ticket interest free loans for travel
• Cycle to work scheme
• Life insurance (4x salary)
• Company pension scheme
• Fully compensated company events
• Volunteer days
• Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more
• +Medicash healthcare benefit
• 24/7 access to a free, confidential and independent Employee Assistance Programme

• Get in touch to find out how we can make an impact that matters together.