Senior Project Manager in Newcastle upon Tyne

About the role;

As a Senior Project Manager/Programme Manager you will be responsible for leading and delivering multiple IT projects of various size, complexity, and risk. Responsible for the planning and effective delivery of projects using TSG’s product management methodology, ensuring that internal & external customer communication is maintained at all times. You must have the ability to effectively monitor and manage all delivery aspects of a project’s implementation to ensure that the projects are completed to the required standard of excellence and within the specified constraints of time and cost. In addition, you will be a strong leader with a flexible mindset, a skilled and experienced practitioner, able to confidently apply and tailor Waterfall / Agile techniques where appropriate. You will have a demonstrable track record of delivering technology driven business transformation projects. This is a home-based role, however there is a strong preference for the successful candidate to be based in the North of England or the Midlands where possible. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2-star accreditation for ‘Outstanding’ employee engagement. Here’s why; 

Our open and honest culture where feedback is taken on-board and acted upon

The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed

Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event

Two paid CSR days per annum that you can use towards giving something back

Our charity fundraising - TSG have raised over £20,000 in the last 2 years for charity. We have also recently launched our very own ‘TSG Foundation’

Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business

Flexible working policy

Relaxed dress policy

Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Liaise with project schedulers to ensure the consultants assigned to deliver the project have the appropriate skills and experience

Organise and conduct pre project meetings

Promote TSG’s Methodology ensuring a full and accurate scope is signed by a customer before commencing a project, produce detailed project plans with clear responsibilities and clearly defined requirements of work that is both in and out of scope, reviewing and managing change control and producing highlight reports

Ensure that all ‘closed’ projects have a relevant ‘signed’ project sign-off document

Work with Microsoft practice leaders to plan resource requirements for project delivery

Documentation of key changes to a project such as change requests, project exceptions and risk registers

Identify, monitor, and maximise the revenue from variation orders throughout the projects

Accurately record project information in CRM

Highlight, document, and process change requests for additional out of scope items, including additional PM time

Maintain regular communication involving all stakeholders within the project which will include weekly project reviews and reporting

Coordinate handover to support following completion of the project

Knowledge, Skills & Experience;

PRINCE2 Practitioner qualification, or similar is essential

Other IT qualifications would be preferred, however not essential where experience of delivering technology related projects can be demonstrated

Confident in the use of Waterfall / Agile techniques, tailoring where appropriate

Strong interpersonal skills

An effective people manager who leads from the front

Strong decision-making skills

Good IT product knowledge, including the Microsoft product stack

Resilience - ability to deal with frequent change, delays, or unexpected events

Service and customer focused

Continuous Improvement– ability to look for ways to improve and promote quality

Valid UK driving licence

Significant project management experience is essential

Experience working with a Microsoft Partner is preferred

Benefits;

Company bonus scheme

25 days annual leave + public holidays

Life assurance 4 x Salary

Contributory pension scheme at 4% matched

Electric vehicle salary sacrifice scheme

Perkbox discounts

Employee Assistance Programme

Paid CSR Days

Company sick pay

Income protection cover

Enhanced Maternity and Paternity pay

Home-based and hybrid opportunities

Long service benefits including increased annual leave accrued with service

Cycle to work scheme

Employee recognition scheme

If this sounds like the role for you, please apply today to be considered.