Service Lead in Doncaster

Location: Doncaster

Salary: Hidden

Recruiter: Pyramid8 Ltd.

Job Hours: Full-time

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Pyramid8 are working with a Social Enterprise, Health and Wellbeing Services Provider to recruit an Operational Service Lead.

The Operational Service Lead will be responsible for the leadership, delivery, and development of their Place Based Face to Face, Urgent Care and associated services.

Nurturing a culture of compassion and care alongside high performance throughout the business unit, will be the foundation of your day-to-day work.

You will need to understand the population health needs and the commissioning intentions of each place they service within Yorkshire; translating these into service delivery models and emergent growth strategy, will be essential to the success of this role.

You will ensure Place based Operational Managers are supported appropriately to deliver high quality responsive services.

Working closely with the Lancashire Place Lead and colleagues in their Virtual Care Business Unit you will ensure that there are high levels of operational flexibility across units to meet changes in demand, both in real time and planned / forecast.

Responsibilities

To provide compassionate, effective, and visible leadership to the Yorkshire Place teams.

To role model a learning and coaching culture based on openness, learning and continuous improvement that supports continuing personal development.

To nurture a culture where staff members are empowered to take personal responsibility, are motivated and have the necessary autonomy to deliver excellent healthcare services in a busy high-pressure environment.

To be responsible for staff experience in the department, you will work with internal stakeholders to ensure that they are cared for, supported, and included.

To be operationally accountable for the individual Place(s) within the department.

To work with the Place Based Care Lead and appropriate Operational Managers to ensure that services are meeting (as a minimum) national standards, contractual obligations and KPIs, and where this is not achieved plans are created, actioned and monitored to ensure compliance.

To establish and maintain strong links with wider health and social care communities through securing their active involvement in the effective delivery of our services, including (but not exclusive) ICB, Acute Trust specialities, Place colleagues, NWAS, YAS, UCR teams, EDs, SDEC, Primary Care.

To be an active participant in local health and social care system management, ensuring we can react and help meet the needs of each system they work in; ensuring you maintain their reliable deliverers of care reputation.

To assist the Place Based Lead, Chief Futurist and Clinical Heads of Service and Transformation to continually develop the service offer, ensuring the new technologies or working practices are continuously assessed and that where they enhance patient journeys, improve operational efficiencies, or improve clinical quality they are implemented.

Experience

Desirable

Experience in a managerial or highly skilled role

Analysis and report writing skills

Digitally savvy

Experience of writing policies and procedures.

Information Governance, understanding and awareness.

Understanding of employment law

Experience of working across multiple services.

Experience of working autonomously and on own initiative

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About Pyramid8 Ltd.

pyramid8.co.uk

Pyramid8 is a specialist recruitment company

We provide Project Managers, Programme Managers, Business Analysts and Project Office Staff, on a permanent and contract basis to the UK's Private and Public sectors.

We Know our Rhubarb

Yes, we are Yorkshire and proud. We have a ‘local to Yorkshire’ service providing outstanding recruitment within the Rhubarb Triangle. Because of our knowledge and passion for the area, we can provide you with exceptional candidates with a whole range of skills and experiences.

Let Us Come and See You

If you are looking to recruit right now we know we can help and we will even bring our own Yorkshire tea bags for a brew. We have a people philosophy at Pyramid8 and we know the importance of really getting to know our clients, their culture and who they are really looking for in a new team member. We will not bombard you with CV after CV. You will only receive carefully chosen candidates that we know would fit right into your existing team.

Kind Words

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“I strongly recommend you utilise their services for future opportunities”.

“I have been extremely pleased with the service from Pyramid8, the staff are friendly, responsive and pay attention to detail, always meeting your requirements, I highly recommend them”.