Service Manager - Med Devices in Southend

Service Manager – Veterinary Services

Salary DOE plus bonus – Southend-On-Sea

Our client are a well-established, global high growth company in the animal health industry. Specializing in diagnostics, endoscopy and biomedical equipment. They are looking for a people focused service manager to lead a small team to ensure equipment is repaired and serviced in a timely manner.

Responsibilities:

• Service Operations is responsible for the full operational and people leadership within our Southend service facility.
• Work with Endoscopy General Manager & Head of Technical Services to create and implement Service strategy.
• Identify process gaps through route cause analysis to find bottlenecks and other operational or training requirements within the service team.
• Work with the Service Management team and technical teams as required to ensure a seamless service process.
• Identify KPIs to evaluate departmental and individual performance within the department.
• Ensuring the team are working to SLAs and prioritise as needed.
• Working across cross-departments to ensure customer expectations are met and operational objectives are met.
• Work with account management team to understand our customers and identify future key opportunities to improve customer relationships or growth opportunities.
• Build and maintain strong working relationships with our suppliers.
• Build and maintain strong working relationships with the global service centres, working together and supporting as required.
• Responsibility for service centre P&L including growth opportunities.
• Working with Service administration team to manage stock levels and plan service workloads.
• Full responsibility for Laser Protection within GB Service Business (LPS duties).

About You:

• Proven track record of managing & leading a team.
• Experience in coaching and developing a team.
• Open & honest communication style.
• Ability to manage people and delegate tasks.
• Ability to champion department both internally and externally.
• Mental health awareness (external course can be provided).
• Previous knowledge within the veterinary imaging sector would be an advantage however not essential.
• Ability to build strong, respectful relationships both internally and externally.

If you're interested in the above role then please click apply or get in touch to discuss further.

Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.