SME Team Leader in Birmingham

Overview

Our Charities SME team here at Gallagher are seeking an experienced people manager to manage our dynamic team out of our Birmingham office. This role will primarily be responsible for overseeing day-to-day management of team members, ensuring Company, team and individual objectives are achieved, in order to maximise profitable revenues and continual business growth. How you'll make an impact Achieve quality measures as defined by business operating plans for overseeing day-to-day operations Control the distribution of workload to maximise productivity, maintain high output quality and achieve SLAs and KPIs Complete regular appraisals using SMART objectives in line with revenue accountabilities and KPIs Prepare reports reflecting activity and results of the sales effort Maintain oversight of services to key accounts and escalates any risks/issues Carry out checks to ensure the team is appropriately resourced at all times to maximise delivery of the defined levels of customer service Support management to manage and improve the team performance through the development of trained and high performing team members Assist in team support and leadership Referral point for technical and system queries Deal effectively with complex queries and issues that may arise Research, analyse, and resolve service issues for agents and insurersComply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business About you Holding/working towards one of the Chartered Insurance Institute Qualification: Dip CII/ FIT (Fitness Insurance Test) desirable Educated to GCSE standard or equivalent Good knowledge of general insurance (London Market / Lloyd’s and Industry) products, services, and basic underlying legal principles and practices relating to risk within own role capacity Experience Team leader experience gained in a commercial client focussed setting Good knowledge of customer experience handling within insurance Display business acumen in target/goals achievement Developed/coached a team Proven track record of achieving/exceeding SLA Experience of dealing with complex relationships Demonstrated rapport-building experience Evidence of effectively prioritising risks to manage concurrent workflow Skills/other Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively Strong people management skills Good organisational skills for forward planning Identify potential problems and seek advice/consultation when required Ability to adapt to changing demands and priorities Ability to lead and motivate others Problem-solving mind-set Good level of empathy and engagement to gain trust Highest degree of ethics and integrity in client focus Eligible to work in the UK #LI-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with If you’d prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.