Technical Operations Manager in Stevenage

Location: Stevenage

Salary: Hidden

Recruiter: Swedish Chamber of Commerce for the UK

Job Hours: Full-time

Start your application for this job today

Apply Now

Contract Type

: Permanent, full time

Salary Package: Competitive plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours: am – pm, Monday – Friday, with some flexibility around working hours Interview Process: -stage process

Why SCC?

An inclusive workplace

Excellent package: solid basic and company benefits

Hybrid working & core hours in line with role requirements

Career development and life-long learning opportunities

Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To lead and manage the day to day activities of the Technical Services, Client Application Management and Incident Management Teams. The teams perform nd and rd line support for incidents and requests for the front office components in a highly secure network.

The successful candidate will exhibit verifiable experience in a customer facing role, coupled with a demonstrable knowledge across multiple technical domains. They will have at least three years’ experience managing and leading BAU teams in complex environments, where customer satisfaction is key.

Key responsibilities:

Provide technical expertise and leadership to the Technical Services Team, the customer and other suppliers;

Resourcing and allocation of work, maintaining a balanced utilisation of the resources, and identifying and filling any gaps in knowledge or technical capability of the team;

Directly interact with clients, technical teams and rd parties in order to co-ordinate rapid and effective response to major incidents.

Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions to an incident

Performance management and appraisals to be conducted for the team; addressing and correcting any underperformance of the team;

Ensure that security is treated as a priority. Report and act upon any security issues or breaches;

Maintain a high degree of customer service for all support queries, adhering to all service management principles .

Track, record and actively monitor a customer technical risk log across all Customer IT solutions in order to recommend service improvements and drive forward the best solution and service for the customer.

Assist the team in troubleshooting and escalating any issues related to desk-side support, imaging or packaging.

Skills and experience:

Experience managing a multi-site technical team

Able to produce detailed reporting both ad-hoc and regularly

Ability to build and maintain strong relationships with customers and senior stakeholders

Good technical knowledge across multiple domains, this includes Microsoft Active Directory, SCCM, ITSM Tools

Good customer service skills

Resource Management skills

About You

Related jobs near me

People also searched for

About Swedish Chamber of Commerce for the UK

scc.org.uk

The Swedish Chamber of Commerce for the United Kingdom – a not for profit organisation – is the ultimate platform for entrepreneurs and businesses within the Swedish-British business community. Founded in 1906 – by business and for business – we have represented, inspired and promoted our members, extended commercial relations between our countries, and delivered first-class services and events for over a century.

We serve a broad and diverse network of businesses – from entrepreneurs and start-ups to large corporates, and passionately aspire to provide the most relevant and valuable services. We support businesses throughout their life cycle, whether they are expanding into the UK, developing their business or wanting to connect more widely within the community.