Account Manager in Frimley

The Opportunity

Black Label Creations is a young challenger in the nutrition industry. We’re shaking things up by helping ambitious businesses create incredible products and build disruptive brands.

There are exciting times ahead at BLC with diverse, brilliant briefs coming at us from all corners of health, wellness and nutrition. We are a small, but mighty team and we have already established a reputation for delivering a quality of work that sits above our competition.

BLC is growing fast and we’re looking for an Account Manager to join our team and help our clients develop disruptive brands and outstanding nutritional products.

The Role

Reporting directly to the Account Director, the Account Manager will be responsible for managing a select group of Black Label Creations customer accounts. In a client facing role, they will be focused on delivering an excellent customer experience through the journey of brand creation & the developing and manufacturing private label nutrition products.

As the key point of contact for the customer, the Account Manager will develop, nurture and grow strong relationships with our customers. In a primarily commercial role, the account manager will be responsible for quoting customers on their projects, as well as populating and continuously updating the company forecast in order to achieve monthly & annual targets.

Liaising between all departments, New Product Development, Supply Chain & Operations, the account manager will be required to keep the customer up to date with the status of their products from concept to launch, through to the manufacture & delivery of the goods.

The account manager will have a good knowledge of the supplement industry and nutrition. They will have exceptional communication skills and work well under pressure to be able to effectively communicate if any issues arise and reach solutions in a timely manner.

Key Roles & Responsibilities

• Managing customer accounts as the key point of contact, building and nurturing strong business relationships
• Populating & updating the company forecast with account sales projects for weekly forecast meetings
• Ensuring deadlines are met & managing customer expectations for development & order lead times
• Managing customer complaints if any issues arise, always working towards solutions
• Quoting products & negotiating with customers to ensure viable profit margins are achieved per order
• Proactively seeking opportunities with existing accounts to grow account
• Ensuring business T&C’s are updated and signed per customer account

What we are looking for?

• 3 years + Account Management experience
• Excellent knowledge of Supplements / Nutrition products
• Must be an excellent communicator
• Problem solver & can-do attitude
• Strong numerical skills
• Entrepreneurial spirit & passion to work in start ups
• Team player, good in small teams

What's on offer?

Salary: Negotiable on Experience

+ Annual Performance Related Bonus

Additional Benefits:

• Private Health Care Aviva
• Local Gym Membership (Snap Fitness)
• Flexitime
• On-site parking
• Sick pay
• Holiday
• Company events
• Company pension

Schedule:

• Flexitime 8am to 4pm or 9am to 5pm
• Monday to Friday
• Feel Good Friday hours 8am - 3pm or 9am to 4pm
• Work From Home Wednesday