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Apply NowIntroduction
4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery.
Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to enable our customers to maximise the health and social benefits derived from physical activity - helping customers get more people active and shape the future of sport.
4GLOBAL has offices in UK, USA and Turkey with active customers across the Globe.
At 4GLOBAL we work with customers in two ways:
Knowledge services : we have an unrivalled strategic advisory capability for Governments, Cities and Sporting Bodies:
Technology products: our proprietary software and data platforms allows customers to connect and use multiple data sources and develop actionable insight and business management systems.
Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.
g.
leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare providers.
Connecting and standardising this data positions 4GLOBAL uniquely in the provision of the following services:
Role overview:
Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities.
The goal of the Customer Success Support is to aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn.
Working closely with the cross-functional team of sales, technology and project delivery, the role is specifically designed to onboard customers to 4GLOBALS platforms and ensure the most appropriate use of the software and services by the customer.
You will be responsible for their training and on-going support:
Job description
We are looking for a Customer Success Support who can provide ongoing support to both our National and International customers.
The candidate should be able to contribute to building relationships, implementing new programs that will increase 4GLOBALS business’ revenue potentials and minimize churn rates as they transition from sales prospects to live paying customers.
Ultimately, you will work directly with customers to help solve their problems and ensure their satisfaction while they have an active account with us.
You will also work closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their Service Level Agreement and 4GLOBALS core values.
Responsibilities include, but not limited to:
Desirable skills, qualifications, and experience:
Experience in the leisure, physical activity or similar sector, ideally in a customer success, system administrator or implementation role with knowledge of Leisure Management Systems and data structure would be advantageous.
*Foreign language is desirable but not essential
The capacity to, as required, work unsociable hours for the purpose of the role such as attending out of hours meetings with clients and achieving delivery deadlines.