Human Resources Operations Manager in UK

About Allica bank

Allica is on a mission to become Britain’s most recommended business bank, by providing established SMEs – who represent more than a third of UK GDP – with lending, savings and current accounts, delivered through the latest proprietary technology alongside expert human relationships.

In Deloitte’s annual Technology Fast 50 rankings, Allica is the UK’s fastest growing technology firm - and the fastest-growing financial technology (fintech) firm ever.

In 2022 Allica became one of the quickest UK fintech firms to reach profitability and closed a £100m Series C investment led by leading global technology investor TCV – investors in the likes of Netflix, Revolut and Spotify.

In the last year Allica received more than ten major financial services industry awards, including being named UK business bank of the year and global SME neobank of the year, alongside being named as one of the world’s 100 most promising fintech companies by leading global technology research firm CB Insights.

Role Description

The role of HR Operations Manager at Allica Bank will be responsible for working across the HR function and with 3rd party providers to ensure we deliver a best in class HR service delivery.

As our HR Operations Manager you will be accountable for supporting the delivery of our people strategy through flawless execution and development of our people processes and systems. You will manage the employee lifecycle from onboarding to offboarding having a significant impact on the experience Allica colleagues have.

The role will be varied with opportunity to get involved in both HR cycle activities and project work. The role will be hands on but you will have great opportunity to shape and influence how we deliver HR services to the business.

You will be able to demonstrate well-rounded risk management, mitigation, and problem-solving skills. Behaviorally you’ll be commercially astute, with the ability to demonstrate your ability to coach, challenge and influence a wide range of business stakeholders.

Principal Accountabilities

HR Process Management

• Develop, implement and improve existing HR processes to improve efficiency and ensure they are fit to support Allica's continued growth
• Support the full employee life cycle including recruitment, onboarding, performance management and offboarding
• Ensure HR remain compliant with all relevant laws and regulations
• Ensure employee records are maintained accurately in line with GDPR regulations

Reward

• Support the Head of HR in developing a reward framework to support Allica’s growth
• Support the Head of HR on the annual reward cycle – Bonus, Salary Review etc

Payroll & Benefits

• Support our Payroll advisor with the running of payroll
• Help to improve our payroll process through use of back practise and technology
• Ensure payroll remains complaint in all markets in which we operate
• Manage Allica’s benefits offering ensuring that we offer colleagues a best in class benefits

HR Systems

• Manage Allica HRIS system ensuring that that they are fit for purpose, compliant and robust
• Ensure our HR systems support wider business goals and integrate with wider business systems
• Consistently look for improvements in the way HR uses technology to improve our efficiency and service to customers

HR Service Delivery

• Manage, coach and develop the HR Service team ensuring best in class delivery
• Support with colleague queries on all HR matters
• Provide insightful data to the wider HR team and business to support performance improvement
• Support the Head of HR with management of our 3rd party suppliers

Personal Attributes & Experience

• Previous Banking/FS experience is desirable
• Strong attention to detail
• Experience in working with 3rd party suppliers such as outsourced HR services, payroll providers, recruitment agencies, benefit providers and LinkedIn
• Commercial understanding of the business and how HR can support the requirements of stakeholders
• Pragmatic, diplomatic, and a good team player
• Expeirence of leadership and driving performance within a transactional, advisory or shared service environment and experience of a business facing role (Partnering)
• Ability to influence at all levels.
• Project management and in particular system implementation
• Managing budgets
• Ability to analyse information from a variety of sources and prioritise actions appropriately.
• Knowledge of HR operations/ shared services environment, service systems & HR policies.
• Expeirence of continuous improvement of HR process/policy/procedure
• Ability to diagnose problems / issues & identify key solutions while remaining calm under pressure.

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Additional Information

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• 25 days holiday – with the option to Buy/Sell
• Pension contributions
• Discretionary bonus scheme
• Private health cover (with the option to add family members)
• Life assurance
• Income Protection
• Family friendly policies including enhanced Maternity & Paternity leave
• Season ticket loans