Partnerships Account Manager in Clayton-le-Moors

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME.

Frasers Group Financial Services is the next chapter of significant growth for the Frasers Group, offering customers across the brands a range of flexible ways to pay and loyalty rewards through an innovative app. The business has well established, resilient roots in the Studio Financial Services business, but is set for unrivalled growth as it scales rapidly, putting the Frasers Group customer at the heart of everything it does.

Based in sites across the UK, Frasers Group employ over 30,000 colleagues in a wide variety of roles, delivering great colleague experiences, many of whom have seen their careers grow with opportunities within the wider business. 

At Frasers Group Financial Services, we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for an  ambitious Partnerships Account Manager.

Reporting to the Head of Third Party, you will be responsible for owning the ongoing Partnership relationships.  Once the partner has onboarded you will be the first point of contact for the Partner and FGFS internal departments for all communication/activities associated with the program.  

Key Responsibilities:                                  

• Own the Partner management experience and the annual partner new business account goal.
• Partner (instore/online) marketing collateral agreed, signed-off and displayed in line with regulatory requirements.
• Ensure smooth operation of Partner program – owning the Customer journey of our Partner Customers using Frasers Plus or co-brand app.
• Visit key accounts regularly – ensure KPI management reports produced and shared. 
• Liaise with FGFS departments on any Partner program developments
• Stay aware of industry activity – especially competitor programs

• People person – experience of relationship management and/or growing accounts.
• Problem solving mindset with focus on positive outcomes.
• Excellent communication and presentation skills.
• Proficient with Microsoft word, excel, PowerPoint.
• Ability to develop win-win-win scenarios – the Partner, FGFS and the end user Customer.
• Good general business knowledge across sales, marketing, and use of data.
• Ability to travel

Frasers Group Financial Services is ambitious, the business is growing quickly with the solid foundations of the wider Frasers Group supporting it. We have a lot of experienced colleagues who will tell you they love working here because of the great people and the opportunity to develop your career.

Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:

• Think without limits  - Think fast, think fearlessly and take the team with you
• Own it  and back yourself  - own the basics, own your role and own the results
• Be relevant -  Relevant  to our people, our partners and the planet

As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references.