Career Advice for an IT Support Engineer

Working as an IT Support Engineer, you will be responsible for maintaining and troubleshooting computer systems and networks.

Quick Links

How to Become an IT Support Engineer

Choosing your career path and learning how to become the person you aspire to be is not always straight forward; getting a job in your chosen industry will take dedication, focus and the right qualifications.

When you have chosen the career path you wish to follow, you will need to learn how to become an IT Support Engineer

Should you wish to work as an IT Support Engineer you will need to evaluate what courses are required, their cost and what qualifications you need. It is important that you also assess whether you have the right credentials from a personality point of view, what the demands of the job are and whether they complement the lifestyle that you desire.

Another factor to consider, should you wish to fulfil your career aspirations, is the number of jobs you will need to have to reach your ultimate job, and the length of time it will take to reach this goal.

Common Qualifications for an IT Support Engineer

  • A degree in Computer Science, Information Technology, or a related field.
  • Industry certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA).

Key Responsibilities for an IT Support Engineer

  • Providing technical support to end-users.
  • Installing and configuring hardware and software.
  • Troubleshooting and resolving technical issues.
  • Maintaining and upgrading computer systems and networks.
  • Ensuring data security and backup procedures are in place.
  • Collaborating with other IT professionals to implement new technology solutions.

What to expect as an IT Support Engineer

As an IT Support Engineer in the UK, you could work for a variety of organisations such as tech companies, financial institutions, healthcare providers, or government agencies.

Recommended IT Support Engineer Jobs

Loading Jobs...

How to get IT Support Engineer Jobs

Our advice on how to get an IT Support Engineer job is to focus on preparation and personalisation.

Preparation

This occurs before you write a CV cover letter or complete an IT Support Engineer application. If you have not held an IT Support Engineer position before, it will help to research the industry and review what a typical career path might look like. If you have held an IT Support Engineer role, focus your research on the company where you are seeking employment.

Valuable resources that will help you learn about the employer include the company’s career page, social media page, blog, job ad, and job description. Helpful information will consist of the company’s mission statement, values, and vision. You could also use an employer review site to gain insights on average salaries, what current employees say about the company culture, and what it is like to work for the organisation.

Personalisation

You are now in a position to use what you have learned in your IT Support Engineer CV, cover letter, and application. You should personalise each IT Support Engineer application, cover letter, and CV; prioritising job skills and relevant experience and providing examples that show you have similar values and goals.

This pre-application stage is a crucial step in how to become an IT Support Engineer in the UK. It puts you in a superbly informed state, ready for forthcoming telephone, video, or in-person interviews.

Students: How to Become an IT Support Engineer 

As with all professions, choose your study topics carefully. Review the qualifications needed to be an IT Support Engineer and the subjects you will need to enrol in certification courses, higher education, or online courses. 

Aligning your study subjects

The more closely you align your study subjects with your career path, the more likely you will be to have projects and modules that you can refer to and show a prospective employer that you have practical or theoretical IT Support Engineer experience.

How to get IT Support Engineer Experience

What does it take to be an IT Support Engineer? The best way to find out is to get work experience, which will be invaluable when applying for IT Support Engineer jobs. You can learn how to be a successful IT Support Engineer through internships, apprenticeships, or volunteering for a local business.

How to be an IT Support Engineer Part-Time 

If you are wondering how to get into IT Support Engineer part-time, there are several possibilities. You might find a new employer looking for a part-time IT Support Engineer or find your existing employer is amenable. Often companies recognise the value of flexible hours and having more staff at work during busy times of the day. 

IT Support Engineer freelance work

If you have impressive IT Support Engineer qualifications and experience, you could take on the challenges of working freelance with control over your schedule.

Making a Career Change

How to start a career in this profession if you work in another industry may require studying for qualifications online and focusing on transferable skills when writing your CV and attending job interviews.