Customer Service Manager in Horley

Aviation Recruitment experts Optime Group are delighted to be recruiting for a Customer Service Manager based in an industry leading Aviation Cargo site outside Gatwick Airport.

The Customer service Manager is responsible for ensuring the relationship between Airlines, Airports and the company are maintained as well as playing a key role in the planned expansion. Driving your team and maximising both productivity and adhering to strict aviation policies are a must! If you have a track record of enhancing a company’s relationships with stakeholder’s and managing people, this is the role for you!

What's on offer:

• Location: Gatwick Airport
• Role: Customer Service Manager
• Salary 40-45k Per annum
• Shift Pattern: TBC
• Hours per week: 40 hours per week
• Permanent position

Key Duties:

Effective management of warehouse operations and staff to include:

• Allocation of tasks to warehouse staff, prioritising when needed.

• Manage the flow of goods in/out of the warehouse, utilising the full capacity of the warehouse.
• Ensure operational processes are aligned with company policies.
• Promote and maintain positive H&S culture within the warehouse.
• Maintain the highest levels of security in line with CAA guidelines.
• Planning and managing the warehouse and office shifts.
• Ensure mandatory training requirements are being met.
• Accurate and timely completion of daily/weekly/monthly reports to Operations Manager.
• To provide Customers, Airline Customer Representatives and Officials with a high standard of service.
• Be the liaison between Airline, Airline Customers, and your employer.
• Manage all aspects of new vendor set including agreement of contracts - commercial agreement/SLAs.
• Work within SLAs agreed with Airlines.
• Lead person in charge on all Customer and Regulator audits.
• Attend regular meetings with business partners.
• Quality Assurance and self-auditing of staff performance on regular / defined periods.

Requirements:

• Excellent planning and organisational skills.
• Ability to liaise effectively with other staff, customers, and suppliers at all levels.
• High degree of self-motivation and professionalism.
• Respectfully considerate of others, dealing with people in a fair, ethical and courteous manner.
• Ability to accept responsibility, with confidence in decision making.
• Flexibility to any operations schedule changes or operational changes.
• Excellent communication skills.
• Proven track record of managing staff and maximising productivity.

There has never been a better time to join the aviation sector. Spearhead 2024 plans with your leadership and people skills by applying today!

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.