Deputy Pensions Team Leader in Chalk Farm

Job description

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with enormous potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding.

Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people.

At Aptia, we are investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist.

Responsive.

Thoughtful.

These are not just words; they are the backbone of our business.

Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job requirements

The Role:

As a vital part of our team, you'll work closely with the Team Leader to ensure that our clients receive top-tier service within agreed upon parameters.

Your role will involve maintaining efficiency and effectiveness while upholding quality standards and meeting deadlines.

What you will be doing:

• Collaborating with your team to ensure adherence to internal procedures, pension legislation, and service standards
• Assisting the Team Leader in workload management to optimize efficiency and address any obstacles hindering team performance
• Coordinating with both onshore and offshore teams to promptly resolve service issues
• Working alongside our client relationship management team to efficiently handle resources and meet client expectations
• Contributing to the development and training of team members to meet both company standards and individual career aspirations
• Generating timely Administration reports for clients and addressing any related queries
• Providing support in the complaints procedure process, including root cause analysis and corrective action implementation as needed

What we are looking for:

• Proficiency in DB (Defined Benefit) pensions administration, legislation, and regulation
• Some experience in supervision or management, with a knack for effective coaching and development
• Strong organizational skills, with the ability to prioritize and monitor tasks within your team
• Proficiency in MS Office suite and pension administration systems
• Ability to maintain composure under pressure
• A PMI qualification would be advantageous

This role will ideally be aligned to an Aptia Office in the UK on a hybrid-working basis.

Other flexible working options may be considered by exception.

If you are interested in this role and then we’d love to hear from you.

Please go ahead and click apply to submit your CV.