Client Services Manager in Harpenden

We’re looking for an experienced and proven professional to join our thriving agency’s Client Services team as Client Services Manager.

If you’re a confident strategist, campaign planner and great in developing relationships and nurturing a team, then this could be the role for you. 

About us

At Gosling, we’re restless in our pursuit to bring imagination to life.

Which is why we provide a place where our people, and our clients, feel comfortable to share, challenge, and experiment with ideas … because only when an idea grips, can it inspire, engage, and spark positive outcomes.

Established in 1991, we’re a multi-channel design, brand and marketing communications agency.

Partnerships and collaboration are key to our success and we’re proud to work with a fantastic team of people in realising our vision to be “A highly creative and sustainable business that supports our clients through intelligent added-value partnerships that they can trust.

”

Our inspirational studios are in a recently refurbished mill in Harpenden, 26 minutes by train from London St Pancras International, and within easy access of the M1 and M25.

We are:

Genuine  – We are honest and trustworthy.

We work with integrity to deliver on the promises we make.

Responsive  – We respect other people’s views and experiences.

We are customer-focussed and responsible.

Imaginative  – We are restless in our ambition to bring ideas to life and use creativity to inspire, engage and spark positive action.

Purposeful  – We are outcome focussed, with insightful and strategic thinking to ensure we deliver creative with purpose.

Key responsibilities:

As Client Services Manager you will play a pivotal role in our Client Services Team.

Reporting to the Client Services Director, you will leverage your leadership, people management, and account management skills to:

• Develop, manage, and nurture key relationships with clients and stakeholders. 

• Contribute strategic insights to major project briefs and campaigns. 

• Guide and inspire the wider account team, ensuring high performance and the delivery of our promises to clients. 

• Leverage your negotiation and commercial acumen to meet the expectations of both clients and our agency. 

• Proactively identify new business opportunities, fostering organic growth and attracting new clients. 

• Play an active role in winning new business, collaborating with the creative team to deliver exceptional presentations. 

• Support the Client Services Director in resourcing, budgeting, and people management, including performance reviews and objective setting for the team.

Required Skills and Experience: 

• Minimum of three years experience in a senior client services role, preferably within a creative or marketing environment. 

• Proven track record of successfully developing and expanding client portfolios, demonstrating the ability to cultivate and nurture long-term relationships.  

• Possess a strategic and innovative mindset, adept at uncovering insights beyond the surface level.

•  Excellent communication skills, complemented by strong leadership, interpersonal, and presentation skills. 

• Confidently delivers proposals and creative pitches at a senior/board level.

• Skilled in conducting comprehensive research, gaining valuable insights, and ensuring that project requirements are aligned with objectives. 

• Ideally experienced in the medical/healthcare sector, with an in-depth understanding of HCP and patient journeys.

• Demonstrates commercial acumen, with a thorough grasp of business priorities, financial dynamics and, industry trends across both client and agency sectors.  

• Proficient in performance management and personnel evaluation 

• Embraces a positive and collaborative approach, combined with a curious mindset and the confidence to challenge conventional thinking. 

We are motivated to provide a better future for all

We are driven by our belief that as individuals, and collectively, we have a commitment to using our knowledge, time, and sphere of influence to help shape a better future for the environment, people, and the communities in which we, and our clients, work.

We encourage and celebrate the differences of the people who work for us and our clients by championing diversity and inclusion, and always providing an environment where people can be themselves and where ideas, opinions, and individuality are encouraged.

We believe in developing you and our team 

We see people as individuals.

We don’t have a ‘one size fits all’ approach and we’re flexible in our employee offering.

We’ll sit down with you and discuss what’s important to you, how you like to work and interact with colleagues, how we support one another, and how – together – we can be the best team possible.

This is ideally a full-time permanent position based at our studios in Harpenden.

The role will be competitively remunerated based on experience and capabilities.

If the above has gripped you apply by email to  .

Please include your CV and examples of campaigns/projects you have managed and are particularly proud of, together with your availability and salary expectations.