Team Leader in UK

About Maison Crivelli: 

“Perfume is a living experience.” —Thibaud Crivelli 

Maison Crivelli is a House of Haute Parfumerie created by Thibaud Crivelli and based in Paris. At a time when fragrance remains a fascinating yet misunderstood art, Maison Crivelli guides us in a new approach to olfactory exploration, astounding the senses and leading to a highly personalized understanding of fragrance. 

About the role:

We are looking for Brand Ambassador’s for our Maison Crivelli counters in Selfridges and Harrods with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. 

Purpose of the role:

As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, 

taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand. 

Leadership objectives:

· Drive financial results in store to meet and exceed targets and key performance indicators. 

· Support the Business Manager to communicate individual and team sales targets and objectives and deliver them. 

· Demonstrate an entrepreneurial spirit; being a specialist in fragrance and showing a genuine enthusiasm, commitment and interest in the brand’s performance. 

· Lead by example in every area of the business; prioritising sales, knowledge and exceptional customer service. 

· Create a positive and cooperative team culture in store, through team meetings and a collaborative management style, recognising and celebrating performance where necessary. 

· Coach and give feedback to the team to ensure Maison Crivelli standards are achieved in all areas of sales, service and experience. 

· Regularly communicate team, store and customer requests, feedback and activity to unlock commercial success. 

Key Responsibilities 

Sales & Service Excellence: 

• Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection. 

• Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets. 

• Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance

experience and satisfaction. 

• With expert knowledge and effective storytelling, maximise new launches and overall portfolio mix of business. 

• Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering outstanding customer service and experiences to drive long term brand loyalty. 

• Positively contribute to driving store & brand KPI’s including service excellence, brand consistency and improvement across all other key service drivers. 

• Build and develop your own client base using exceptional service skills to nurture customer relationships, that you will maintain through a unique personal service. 

Product Knowledge: 

• Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients, scent profiles, the story behind the creations and the craftsmanship of each product. 

• Stay informed about industry trends and competitors' products to effectively communicate the unique value propositions of Maison Crivelli's fragrances. 

• Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience. 

Working as part of a team: 

• Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and maintain a cohesive team environment. 

• Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently. 

• Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli. 

• Communicate relevant information and commercial feedback to the business manager and colleagues when required. 

Standards:  

• Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration tools, taking regular action to ensure the counter complies with these. 

• Complete all administration accurately, legibly and on time - including personal retail sales reporting and any other specific administration that is required by the BM. 

Skills & Experience desired: 

• Exceptional communication and interpersonal skills. 

• Proven experience in luxury retail or a similar customer-facing role. 

• Goal-oriented with a track record of meeting and exceeding sales targets. 

• Ability to work effectively in a fast-paced environment. 

• Flexibility to work across all shifts, days and peak trading periods. 

• Linguistics – Arabic is a plus. 

Why Maison Crivelli? 

Creation: As a fast-growing and incredibly exciting brand, Maison Crivelli offers an exceptional opportunity for those seeking to be at the forefront of innovation and growth within the fragrance industry and the chance to be part of its inaugural UK team, allowing individuals to shape its trajectory from the outset. With an aggressive team growth plan in place, there are abundant opportunities for progression and professional development. 

Innovation: Joining our team means being part of a dynamic and forward-thinking environment, where passion for fragrance meets a commitment to excellence, making it an unparalleled choice for those looking to embark on an exhilarating career journey. Furthermore, we offer a competitive industry salary, commission scheme eligibility and competitive annual leave allowance. 

Diversity and inclusion: We are dedicated to fostering a culture of diversity and inclusion, recognizing the value of different perspectives and experiences. By championing inclusivity, Maison Crivelli not only enriches its workforce but also cultivates a vibrant community where every individual can thrive and contribute to the brand's success. 

Maison Crivelli is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. 

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.